Facilities Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

This Facilities Ambassador role is focused more centered on hospitality, employee experience, stakeholder engagement, and front-of-house workplace services.

The ideal candidate is someone who can act as the face of the workplace, ensuring that LSEG colleagues and guests have a seamless, welcoming, and productive experience every day.

Core Areas of Responsibility

1. Customer & Employee Experience

• Serve as the first point of contact for workplace-related requests.
• Respond to colleague inquiries, issues, and feedback.
• Build strong relationships with employees and visitors.
• Deliver a high-touch hospitality experience.
• Personally follow up on requests to ensure satisfaction.

2. Workplace Engagement

• Welcome colleagues and visitors daily.
• Spend time walking floors and interacting with employees.
• Support workplace events and engagement activities.
• Promote workplace programs and communications.
• Help create a positive office culture.

3. Operational Support

• Monitor meeting rooms, desk areas, pantries, and common spaces.
• Ensure workplace services meet agreed service levels.
• Support conference room bookings and resolve scheduling conflicts.
• Coordinate with facilities, engineering, security, and other support teams.

4. Vendor & Service Management

• Work with service providers and vendors.
• Conduct regular inspections and assessments.
• Report service issues and drive improvements.
• Ensure consistent service delivery.

5. Reporting & Continuous Improvement

• Collect and analyze workplace data.
• Support reporting and performance tracking.
• Identify opportunities to improve employee experience.
• Participate in innovation and process improvement initiatives

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.