Facilities Team Leader

We are looking for a Facilities Team Leader to take ownership of the day-to-day operations of our office site, ensuring that the workplace is safe, secure, clean, well-maintained and fully operational for employees, visitors and clients.

As the key point of accountability on site, you will coordinate the onsite facilities team, including reception, cleaning and security personnel, while managing contractors, suppliers and service providers to ensure a consistently high standard of workplace experience.

This is a hands-on role requiring someone who is proactive, organised, service-oriented and comfortable taking ownership of operational issues from identification through to resolution.

Key Responsibilities

• Ensure compliance with applicable occupational health and safety legislation, company policies and building requirements.
• Coordinate fire, evacuation and emergency preparedness, including drills, inspections, signage and emergency equipment.
• Conduct regular site inspections and proactively identify and address health, safety and maintenance risks.
• Oversee onsite security, access control, CCTV, alarms, visitor management and access cards.
• Act as the first point of contact for security incidents and coordinate appropriate responses.
• Manage planned and reactive maintenance across the building, furniture, equipment and MEP systems.
• Monitor building infrastructure, including HVAC, lighting, lifts, generators and water systems, and coordinate preventative and reactive maintenance.
• Manage relationships with contractors, suppliers and service providers, ensuring performance against agreed service levels.
• Coordinate contractor access, inductions and compliance with site health and safety requirements.
• Ensure consistently high standards of cleanliness, hygiene and housekeeping across the workplace.
• Manage cleaning teams and contractors and conduct regular quality checks.
• Manage stock levels of office, cleaning, kitchen and other facilities-related consumables, ensuring accurate records and timely replenishment.
• Lead and supervise the onsite facilities team, including receptionists, cleaners and security personnel.
• Manage rosters, leave and shift coverage to ensure appropriate site staffing.
• Provide day-to-day supervision, coaching and performance management in line with company policies.
• Resolve day-to-day facilities queries and ensure issues are tracked and closed within agreed turnaround times.
• Support workplace initiatives, office moves, events and employee experience initiatives in partnership with Human Capital.
• Monitor site budgets, maintenance spend and stock usage and provide regular operational reporting.
• Build a professional, welcoming and service-oriented workplace experience for employees, visitors and clients.

What You’ll Need

Qualifications

• Matric / Grade 12 is essential.
• A certificate or diploma in Facilities Management, Health & Safety, Hospitality or a related field would be advantageous.
• SAMTRAC or an equivalent occupational health and safety qualification would be advantageous.

Experience

• 3–5 years' experience in facilities, office management, hospitality or site operations.
• Proven experience supervising onsite staff, such as cleaners, security personnel or receptionists.
• Experience managing contractors, suppliers and service providers.
• Experience in a corporate, multi-tenant or shared-office environment would be advantageous.

Knowledge & Skills

• Working knowledge of occupational health and safety requirements and site risk management.
• Strong planning, organisation and prioritisation skills.
• Ability to lead, roster and manage a diverse onsite team.
• Strong vendor and contractor management skills, including managing performance against SLAs.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and the ability to work with facilities or helpdesk systems.

What We’re Looking For

We’re looking for someone who:

• Takes ownership and proactively resolves issues without waiting for direction.
• Stays calm under pressure and can manage incidents, emergencies and competing priorities.
• Has a strong service mindset and understands that facilities plays a key role in employee experience.
• Pays attention to detail and takes pride in maintaining high standards of safety, cleanliness and presentation.
• Is trustworthy and accountable, particularly when managing stock, budgets, security and site access.
• Works collaboratively with Human Capital, Security, IT, contractors and other stakeholders.

Working Conditions

This is a full-time, site-based role requiring regular presence on site during operating hours. The role may require flexibility for early starts, late finishes or emergency call-outs relating to site incidents.

The successful candidate must be comfortable working across all areas of the site, including storage areas, plant rooms and building exteriors.

Why Join Us?

This is an opportunity to play a key role in creating a workplace that is safe, efficient, professional and enjoyable for everyone who uses it. You will have a visible operational impact while leading the onsite facilities function and working closely with key stakeholders across the business.

If you are a hands-on facilities professional who takes pride in operational excellence and creating a great workplace experience, we would love to hear from you.