Factory Shop Manager

NO PHONE CALLS NOR WALK-INS WILL BE ACCEPTED!!!

Lacey’s is seeking a Factory Shop Manager to join their dynamic team in the JHB branch. The Factory Shop Manager is responsible for the effective day-to-day management of the factory shop, ensuring that sales, stock control, customer service, staff supervision, cash handling, merchandising, housekeeping and compliance standards are consistently maintained. The role requires a hands-on manager who can balance operational control with a strong customer focus and who can protect company assets while driving sales performance.

Duties include but not limited to:

• Manage the daily opening, closing and general operation of the factory shop.
• Ensure that the shop is clean, organised, well-presented and ready for trade at all times.
• Monitor daily sales activity and ensure that operational procedures are followed consistently.
• Implement company policies, procedures and standards within the factory shop environment.
• Identify operational problems and escalate matters requiring management attention.
• Drive sales through active customer engagement, product knowledge and effective shop-floor management.
• Ensure that customers receive professional, efficient and courteous service at all times.
• Handle customer queries, complaints and returns in line with company policy.
• Promote products and specials clearly and accurately.
• Monitor customer buying trends and provide feedback to management where relevant.
• Maintain accurate stock control processes, including receiving, checking, pricing, displaying and recording stock.
• Ensure stock is correctly labelled, priced and merchandised.
• Conduct regular stock counts and assist with formal stock takes as required.
• Monitor slow-moving, damaged, expired or obsolete stock and report concerns to management.
• Prevent stock losses through effective controls, supervision and adherence to company procedures.
• Oversee all cash, card and account transaction processes in line with company requirements.
• Ensure accurate cash-ups, reconciliations, banking preparation and supporting documentation.
• Investigate and report cash variances, pricing errors or transaction discrepancies promptly.
• Maintain accurate records relating to sales, stock, returns, damages and shop administration.
• Ensure confidential and financial information is handled responsibly and securely.
• Supervise factory shop staff and allocate duties to ensure efficient daily operations.
• Monitor staff attendance, punctuality, conduct, productivity and customer service standards.
• Provide guidance, coaching and on-the-job training to staff where required.
• Address minor performance or conduct concerns promptly and escalate formal matters to management or HR.
• Promote teamwork, accountability and a positive working environment.
• Ensure that the factory shop complies with applicable health, safety, security and housekeeping standards.
• Report hazards, incidents, accidents, maintenance issues or security concerns immediately.
• Ensure aisles, entrances, exits and customer areas remain safe, clean and unobstructed.
• Safeguard company stock, cash, equipment, records and premises.
• Support loss-prevention measures and ensure access control procedures are followed where applicable.

Required Skills and Competencies

• Strong customer service orientation.
• Good leadership, supervisory and communication skills.
• Sound understanding of retail operations, stock control and cash-handling procedures.
• High level of accuracy, honesty and attention to detail.
• Ability to work under pressure and resolve problems practically.
• Basic computer literacy and ability to work with point-of-sale, stock or accounting systems where applicable.
• Ability to enforce company rules and procedures fairly and consistently.

Minimum Requirements

• Previous retail, factory shop, wholesale, stock control or supervisory experience is preferred.
• Experience in cash handling, stock control and customer-facing sales will be advantageous.
• Good written and verbal communication skills.
• Ability to work flexible hours where required, including peak trading periods, stock takes or special promotions.
• Reliable, trustworthy and able to take accountability for shop operations.

Please send CV’s to recruitment@laceys.co.za and await further instructions. If you have not had any correspondence within 14 days, please deem your application as unsuccessful.

Job Types: Full-time, Permanent

Application Question(s):

• Are you willing to work flexible hours where required, including peak trading periods, stock takes or special promotions

Education:

• Bachelors (Preferred)

Experience:

• In a similar position: 5 years (Preferred)
• Retail, factory shop, wholesale, stock control: 3 years (Preferred)
• Cash handling, stock control and customer-facing sales: 2 years (Preferred)

Work Location: In person