Fibre Telesales Agent

Job Purpose

The Telesales Agent is responsible for reaching out to potential and existing customers via phone and digital communication channels to promote products/services, qualify prospective leads, and generate sales conversions. The primary objective is to drive revenue growth while delivering professional, high-quality customer engagement.

Key Responsibilities & Duties

1. Outbound & Inbound Sales Execution

• Initiate outbound calls to prospective clients using provided databases or lead lists.
• Answer inbound customer inquiries regarding product specifications, pricing, and active promotions.
• Present, promote, and sell products/services using solid arguments to existing and prospective customers.
• Upsell and cross-sell relevant add-ons or secondary offerings where appropriate.

2. Lead Management & Prospecting

• Qualify leads based on specified target criteria before escalating or closing sales.
• Maintain an active sales pipeline and follow up promptly on leads, callbacks, and inquiries.
• Identify customer needs, answer questions, and handle objections constructively to secure commitments.

3. Data Entry & CRM Management

• Accurately record customer details, contact history, and call outcomes in the Customer Relationship Management (CRM) system.
• Track daily sales metrics, completed calls, and closed deals against individual performance targets.
• Ensure data compliance and confidentiality standards are maintained at all times.

4. Target Achievement & Continuous Improvement

• Meet or exceed key performance indicators (KPIs), including daily call volume, talk time, lead conversion rates, and monthly revenue targets.
• Participate in regular team meetings, sales coaching, and product training sessions to enhance sales techniques.

Qualifications & Requirements

• Education: Grade 12 / High School Diploma required. A diploma or degree in Business, Marketing, or a related field is an advantage.

• Experience: 1–3 years of proven experience in telesales, outbound call centers, or telemarketing roles.

• Technical Skills:

  • Proficiency in CRM software (e.g., Salesforce, HubSpot, or Zoho) and telephone/dialer systems.
  • Basic proficiency in Microsoft Office / Google Workspace applications.

Key Skills & Competencies

• Communication: Excellent verbal and written communication skills with strong active listening abilities.
• Persuasion & Negotiation: Ability to articulate product value clearly, address objections, and close sales effectively.
• Resilience: Self-motivated with high stamina and ability to remain positive in the face of rejection or repetitive tasks.
• Time Management: Organized with strong multi-tasking skills to handle high call volumes and admin duties efficiently.
• Customer-Centric Mindset: Professional demeanor with a polite, empathetic, and engaging telephone etiquette.

Work Environment & Performance Metrics

• Environment: Fast-paced, target-driven call center or office environment (or remote/hybrid where applicable).

• Key Performance Indicators (KPIs):

  • Number of daily outbound calls / Total talk time
  • Conversion rate (Leads to Sales)
  • Average handle time & call resolution rate
  • Revenue generated vs. monthly targets