Field Invesigator

Purpose of Role

To support the Fraud Team by conducting field investigations, gathering evidence, engaging with traders and agents, and providing accurate intelligence that assists with fraud prevention, claim validation, and financial crime investigations across South Africa.

Why you will thrive in this role

You enjoy working independently while collaborating closely with a high-performing Fraud Team. You are naturally curious, detail-oriented and confident engaging with people from all backgrounds. You thrive in an environment where no two days are the same and where your investigations directly contribute to protecting the business from fraud and financial crime.

What You’ll Do

Conduct field investigations relating to fraud, claims and financial crimes.

Liaise face-to-face and telephonically with traders and agents.

Gather, verify and document evidence.

Compile detailed investigation reports.

Provide investigation-related intelligence to the Fraud Team.

Maintain accurate records.

Travel nationally when required.

Handle sensitive information with confidentiality and integrity. Core Competencies

Integrity & Ethics

Attention to Detail

Accountability

Teamwork & Collaboration

Communication

Problem Solving

Customer Focus

Adaptability Skills

Strong investigative and analytical ability

Report writing and administration

Microsoft Office proficiency

Evidence gathering

Time management

Ability to perform under pressure

REQUIREMENTS

Qualifications & Experience

Grade 12 (Matric)

• Valid South African Driver's Licence • Experience in investigations, fraud, security, law enforcement or related field advantageous.

Other Requirements

• Strong workplace setup with uninterrupted connectivity for remote collaboration
• Willingness to travel extensively across South Africa
• High level of confidentiality and integrity