Field Marketer

Salary: R11 500

KPI Monthly Target: R2 500

Location: Pinetown (KwaZulu-Natal)

Position Type: Full-Time Field Role

Job Purpose: The Field Marketer is responsible for driving sales readiness, brand compliance, operational execution and in-store performance across assigned retail outlets. The role ensures store visits are structured and aligned with call cycles, merchandising standards, stock management, training and customer experience requirements. Acting as the link between the client, store management and staff, the Field Marketer conducts professional store visits, identifies sales opportunities, implements promotions, manages stock visibility, provides training, resolves or escalates issues, and maintains accurate reporting.

The role requires strong communication, relationship management, negotiation and problem-solving skills, with the ability to work under pressure, identify red flags and consistently follow the required field call structure.

Key Responsibilities

• Execute core in-store activities to drive sales performance, brand compliance, operational excellence and customer experience, including stock visibility, availability, pricing accuracy and stock management.
• Ensure Vodacom branding, merchandising and point-of-sale materials are correctly implemented, current, visually prominent and aligned with approved planograms and promotions. Identify and correct non-compliance and branding opportunities.
• Drive sales growth through business conversations, promotional execution, competitor awareness and opportunity identification, while engaging store management and staff to address performance barriers and secure agreed actions.
• Build strong relationships with store managers and staff, proactively managing store-level issues and identifying, escalating and resolving red-flag matters within required timelines.
• Maintain accurate and up-to-date store, staff, delegate and outlet information across relevant systems and supporting documentation.
• Deliver in-store training and coaching, identify training needs, and support staff development across products, promotions and platforms.
• Support Axonify participation and platform engagement, including user access, non-participation and staff guidance.
• Present product, promotional and role-related information confidently and professionally using the required tools and devices.
• Complete all required administration, reporting, call records, sales records, training registers, outlet files and escalation documentation accurately and within deadlines.
• Support an improved customer experience by ensuring stores are sales-ready, staff are knowledgeable and service-impacting issues are appropriately addressed or escalated.
• Demonstrate competence in the prescribed field call structure, including effective communication under pressure, challenging conversations, negotiation, influencing, judgement, compromise and problem-solving.
• Maintain compliance with brand, operational, administrative, merchandising, stock, safety and reporting standards, including participation in role-plays, sign-offs, refresher training, quarterly assessments and retraining/reassessment where required.

Education & Experience

• Matric / NQF Level 4 or equivalent is required.
• A post-matric qualification in Sales, Marketing, Business Administration, Retail Management, Customer Service or a related field is advantageous.
• 2–3 years’ experience in field marketing, retail sales, merchandising, telecommunications, FMCG, channel support or a similar customer-facing field role.
• Experience in retail, telecommunications or field sales, including structured store visits, call cycles, audits, merchandising and compliance checks.
• Experience providing in-store training, coaching, product updates or knowledge transfer to retail staff.
• Telecommunications experience, particularly with Vodacom products, services, systems, campaigns or retail channels, is highly advantageous.

Skills & Attributes

• Strong verbal and written communication, relationship-building and interpersonal skills, with the ability to engage professionally with store staff, managers, clients and internal teams.
• Strong sales awareness, with the ability to identify opportunities, influence store-level decisions and support sales performance.
• Good understanding of merchandising, POS execution, planograms, branding and compliance standards.
• Strong planning, organisation and time management, including managing call diaries, routes and store visits within required timeframes.
• Strong attention to detail, administration and reporting, with the ability to maintain accurate records and ensure compliance.
• Ability to identify, escalate, resolve and follow up on operational, stock, branding, training and customer experience issues.
• Ability to train, coach and guide retail staff using clear, practical and engaging communication.
• Strong problem-solving, judgement and negotiation skills, with the ability to handle challenging conversations and work effectively under pressure.
• Confident presenting product, promotional and role-related information using tablets, mobile devices and approved tools.
• Computer literate, with working knowledge of Microsoft Office, mobile applications and field reporting platforms.
• Professional, well-presented and accountable, with strong ownership, follow-through and commitment to assigned stores, territory outcomes and brand standards.

Special Requirements

• Depending on the nature of the program or department, this position may require travel between regions and/or day and overnight travel to regional locations.
• It is a requirement of this job to often stand for long periods of time.
• Complete visits in informal areas and remote locations where our client offerings are available.

Vehicle Requirements:

• Vehicle less than 10 years old
• Current Road worthy certificate
• Proof of business insurance (with 30-day car hire option).
• Valid Driver’s license

Pay: From R11 500,00 per month

Work Location: In person