Field Service Diesel Mechanic Technician

Field Service Technician

Manitou Centre Cape Town

GENERAL ACCOUNTABILITY:

Direct report to the Branch Manager. This position has the responsibility of Technical hands-on assistance and Support including but not limited to that of maintenance, services, repairs and inspections as per application.

Primary focus is Technical Assistance to the customer network.

KPIs:

KPI 1 - Job Card Administration

• Accountable to ensure accuracy and completeness of job cards afforded to you.
• Ensure Parts identification for any additional repairs needed are done accurately and cost effectively.
• Diagnose errors and technical problems to determine proper solutions to produce timely and detailed service reports.

KPI 2 - Management of Manitou resources

• You are accountable and responsible for the tidiness and upkeep of your allocated Field Service vehicle.
• You are accountable for the Manitou Tools allocated to your vehicle and report on breakages and missing tools.
• It will be expected of each member to hand in their overtime and expense claims on a timely manner as prescribed by the Finance department. The claim document should be complete with all supporting documents attached.

KPI 3 – Customer Satisfaction

• Manage all on site services, repairs and maintenance as required per application as per customer safety procedures and policies.
• You are accountable for your actions on site when liaising with customers by not divulging company information or sensitive information on jobs that would put Manitou SA in a bad light.

KPI 4 – Reporting

• You are accountable and responsible to report back on damages and defects of your Service Vehicle and tools.
• You are accountable for additional work to be done after site visits were conducted.

ADDITIONAL DUTIES AND RESPONSIBILITIES NOT REFLECTED IN KPI’s:

• Collaborate with various departments within MSA and to share information across the organization to build positive relationships with customers and coworkers.
• To carry out any reasonable work request given by management.
• To carry out all tasks given in accordance with environmental, health and safety guidelines provided by the company.
• Management may request and expect of the member to work overtime if the need arise (all overtime will be compensated for according to company overtime policy).
• It will be expected of each member to utilize company property and vehicles in accordance to company policies and adhere to National legislation when driving on national roads.
• Promote a Health and Safety culture within the Field Service Department.

EDUCATION:

• Matric (Gr 12)
• Red Seal Qualified Diesel Mechanic/Electrical Technician
• Excellent Product Knowledge.
• Operator Competency on all Manitou related equipment and machines.

EXPERIENCE:

• At least 4 years’ experience in Mechanical and/or Electrical repairs on Material Handling Equipment.
• Knowledge of South African legislation and standards related to off highway equipment.
• Leadership skills necessary to manage and develop a healthy relationship with key customers in the field.

COMPETENCIES AND SKILLS:

• Outstanding leadership and time management skills.
• Intermediate to excellent computer skills.
• Excellent people skills.
• Internal and external communication skills.
• Excellent read and write in English.
• Ability to work collaboratively with colleagues and staff to create a result driven, team orientated environment.
• In possession of a valid RSA driver’s license.
• Ability to work under pressure.
• Ability to work unsupervised.
• To carry out all tasks given in accordance with environmental, health and safety guidelines, provided by the company.
• Technical business understanding.

INTERNAL/EXTERNAL CONNECTIONS:

• Works in partnership with almost all departments of the Headquarters to ensure close alignment.
• Represents the company as an appropriate ambassador in its relationships with key customers, suppliers, competitors, government agencies, professional societies, and similar groups.

LOCATION & EXPECTED TRAVEL:

• This position is based in the Western Cape, South Africa.
• Will be required to travel within Cape Town.

Job Types: Full-time, Permanent

Application Question(s):

• Are you a qualified diesel or earth moving mechanic?
• What is your current salary?
• Why do you want to leave your current employer

Education:

• High School (matric) (Required)

Experience:

• working on Manitou, CAT, JCB or Komatsu machinery: 2 years (Required)
• material handling, construction or mining: 4 years (Required)

Work Location: In person