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Job ID R-548116 Category Sales Support Location Sandton, South Africa Region EMEA

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

BD Diagnostic Solutions

BD Diagnostic Solutions is a division of BD (Becton, Dickinson and Company), a global medical technology leader dedicated to advancing the world of health. The Diagnostic Solutions business focuses on enabling accurate, timely and efficient detection of infectious diseases, cancer and other health conditions. Through innovations in microbiology, molecular diagnostics and point-of-care devices and assays, BD Diagnostic Solutions supports customers around the world, whether in high-throughput laboratories or community healthcare clinics, in hospitals or at-home, in delivering better outcomes for patients.

About the job

The Field Service Engineer, DS (Diagnostics Solutions) provides technical support in the field & remotely on assigned instruments, providing outstanding service and efficient mastery of technical issues to ensure exceptional customer experience. The FSE will perform troubleshooting and manage complex customer situations utilizing their experience in customer management. You will also provide new product support, acting as a conduit between service, marketing, local sales team disseminating information and actively engaging in launch plans & effective implementations.

Work Location – Bloemfontein, Free State

Other Key Responsibilities

• Install and service complex diagnostic laboratory instruments, with minimum direct supervision, in response to scheduled and emergency customer requests, via dispatch by the back office.
• Provide Technical Support. Preventive Maintenance, Corrective Maintenance. Conduct Software and Hardware upgrades.
• Complete all service documentation as required by the position function.
• Report and document all customer complaints in appropriate systems (Service Max) of record for resolution and investigation.
• Provide follow-up to customers who have recently been provided service, to verify instrument functionality and customer satisfaction.
• Properly maintain car stock inventory within limits established by recommended spare parts list.
• Collaborate with the various teams. Applications, Commercial, Marketing, Quality and Customer Service Both locally and abroad.
• Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.
• Demonstrate good judgment in utilization of company resources, while adhering to expense levels within the established business guidelines.
• Maintain and utilize company vehicles as prescribed by fleet vehicle contractor requirements, including vehicle service maintenance, cleanliness, and organization always.
• Complete all administrative requirements of the position within expected timeframes.
• Provide on-call support and afterhours support per published schedules, or on short-notice, as required in support of business needs.
• Support an inclusive and diverse work environment.
• This role expects at least 100% time to be utilized in regular field service activities.

About You

• Bachelor’s university degree is preferred electrical, mechanical, or biomedical.
• Proficient in Microsoft Office advance level
• Strong problem-solving skills
• Ability to work in a matrix organization.
• Proficient in English (reading, writing, verbal) - Ability to communicate effectively, considering the comprehension levels of parties to whom the communication is addressed.
• Ability and willingness to undertake regular travel within South Africa and outside South Africa when necessary.
• Being accountable & responsible as being a member of a wider BD team, providing solutions and introducing corrective actions when needed.
• Ability to be flexible and agile in keeping up with customer needs; is on the cutting edge of defining their next level of expectations and working to exceed them.
• Going above and beyond to meet customer needs, always maintaining can-do attitude, proactively responding to customer feedback, and offering solutions, demanding excellence in all service provision.
• Proactively builds knowledge and skills of self and others, to increase value/contribution to the company and to ensure personal and professional growth.
• Results driven and committed towards goals. Consistently strives to achieve challenging goals and objectives whether individually or through others.
• Ability to identify and initiate working relationships and to develop and maintain them in team environment and in relationships with various collaborators. Work optimally with others, be an active contributor and support other team members.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visithttps://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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Primary Work Location

ZAF SandtonAdditional Locations

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