Field Service Technician

The successful incumbent will be responsible for evaluating the performance of our tyres across various customer operations and providing comprehensive feedback to both the Technical and Sales Support teams. The role includes offering guidance on appropriate product selection, conducting performance monitoring and testing, and carrying out detailed Fleet Surveys to assess tyre performance and fleet maintenance practices, with recommendations provided to customers accordingly.

In addition, the incumbent will conduct Route Studies to analyze routes, loads, and operating conditions experienced by customer vehicles. The role further requires oversight of the Tyre Evaluation Centre (TEC), ensuring that all equipment is properly maintained, warranty claims are processed efficiently, and timely feedback is communicated to the Sales team

Minimum Requirements

• Matric (Grade 12) plus a diploma in an engineering discipline,
• 3 years' experience in TBR tyre field application and failure analysis
• Sound knowledge of tyre construction, compounds, and wear patterns
• Practical experience conducting fleet surveys, tyre performance monitoring, and testing
• Valid Code 08 driver's licence with willingness to travel to customersites
• Computer literacy (MS Office) for capturing survey data and compiling technical reports

Preferred Requirements

• Diploma in Mechanical Engineering
• 5 years' experience in TBR tyre field application and failure analysis
• In-depth knowledge of tyre construction backed by a proven tyre sales track record
• Experience running route studies covering routes, loads, and operating conditions
• Exposure to managing a tyre evaluation or testing facility, including equipment upkeep and warranty claim processing
• Strong reporting and customer-facing communication skills for advising fleets and supporting technical and sales teams

Attributes

• Attention to detail
• Accurate report writing
• Good customer relations
• Deadline driven

Work Location: In person