Field Service Technician

The Field Service Technician delivers hands-on technical support directly at customer locations, ensuring installations, repairs, and maintenance of products are carried out efficiently, safely, and with the highest standard of professionalism.

Responsibilities:

• Execute on-site service tasks, including product installations, troubleshooting, repairs, and routine maintenance.
• Provide second-line technical support to customers, escalating issues where required.
• Deliver sales support by assisting with product demonstrations, customer training sessions, and site assessments.
• Adhere to company safety standards and industry compliance requirements during all fieldwork.
• Maintain accurate records of service activities, parts usage, and customer interactions.
• Represent the company professionally at all times, ensuring a customer-first approach.

Essential Requirements:

• Technical qualification or equivalent in electrical, automation, or related field.
• Proven experience in installations, repairs, or maintenance within a service environment.
• Valid driver’s licence and willingness to travel to customer sites.
• Strong troubleshooting skills and attention to detail.
• Ability to communicate clearly with both technical and non-technical stakeholders.

Beneficial Requirements:

• Exposure to industrial automation or electrical distribution environments.
• Certification in relevant safety standards and practices.
• Demonstrated problem-solving ability under time pressure.
• Strong interpersonal skills with a customer service mindset.