Field Service Technician - Umtata

Are you a hands-on IT professional who enjoys solving technical challenges and delivering excellent customer service? We are looking for Field Service Technicians to join a dynamic technical support team providing onsite installation, maintenance, and support for technology and payment solutions across South Africa.

This is an exciting opportunity for someone who enjoys working in the field, troubleshooting hardware and network issues, and building strong relationships with customers.

Key Responsibilities

Onsite Technical Support

• Conduct site inspections and assess installation readiness.
• Install, configure, and commission hardware and technology solutions.
• Perform preventative and corrective maintenance on customer sites.
• Diagnose and resolve hardware, software, and connectivity issues within agreed service levels.
• Train customers on the use of installed solutions.
• Escalate complex technical issues where required.
• Identify recurring faults and provide feedback to improve service delivery.

Service Delivery

• Meet agreed Service Level Agreements (SLAs).
• Prioritise and manage multiple service requests effectively.
• Provide professional, customer-focused technical support.

Administration

• Complete accurate service reports and job documentation.
• Update service requests and job statuses using mobile service applications.
• Attend meetings and complete required operational reporting.

Stock & Asset Management

• Maintain accurate vehicle stock levels.
• Conduct regular stock counts.
• Manage faulty equipment returns in line with company procedures.

Health & Safety

• Adhere to all health and safety policies and procedures.
• Ensure PPE is maintained and used correctly.
• Complete required safety inspections and reporting.

Vehicle Management

• Conduct daily vehicle safety inspections.
• Maintain company vehicles in accordance with company policies and road regulations.
• Plan travel efficiently to support customer requirements.

Minimum Requirements

Qualifications

• Grade 12 (Matric)
• IT-related Diploma or Degree (preferred)
• A+ and N+ Certifications or other relevant technical certifications will be advantageous.

Experience

• 1–3 years' experience in an IT technical support or field service environment.
• Experience with POS systems, payment solutions, networking, or related technologies is advantageous.
• Valid driver's licence with the ability to travel extensively.

Skills & Competencies

• Strong technical troubleshooting and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple priorities.
• Strong organisational and administrative skills.
• Ability to work under pressure while meeting SLA targets.
• Attention to detail and commitment to quality.
• Team player with a proactive approach to problem-solving.

What We're Looking For

We're seeking motivated individuals who are passionate about technology, enjoy working in the field, and take pride in delivering outstanding customer service. If you thrive in a fast-paced environment and enjoy solving technical challenges, we'd love to hear from you.

Apply today and become part of a team dedicated to delivering exceptional technical support and customer service across South Africa.

Pay: R8 322,61 - R18 000,00 per month

Work Location: On the road