Field Services Engineer

Go Rentals

Sandton, Gauteng

Salary not listedFull-time · Posted Yesterday

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

We are looking for an experienced Field Services Engineer to provide professional onsite IT support to clients across Johannesburg.

The role involves troubleshooting and resolving technical issues at client sites, completing scheduled client visits and server checks, maintaining accurate service tickets, and supporting the Service Desk when there is no onsite work. The successful candidate must be comfortable working directly with customers and delivering support within agreed SLA requirements.

Key Responsibilities

Provide onsite IT support to clients
Troubleshoot, diagnose and resolve technical issues
Resolve customer queries within agreed SLA timeframes
Identify, report and resolve root causes of technical issues
Conduct scheduled weekly client visits
Complete required client checklists and supporting documentation
Perform assigned daily server checks
Assist the Service Desk when there is no onsite work
Log all work performed as tickets and maintain accurate ticket records
Ensure tickets contain appropriate time logs and issue categorisation
Obtain customer sign-off when work has been completed
Maintain accurate stock-related ticket information where applicable
Communicate clearly and professionally with customers
Remain available telephonically during working hours
Participate in standby support when required
Monitor and action ticket pools while on standby
Attend client meetings and site visits punctually
Complete required technical training

Minimum Requirements

Minimum 5 years' experience in an IT-related position
2–3 years' experience within a Service Desk, Call Centre and/or Field Services environment
A+ – Essential
N+ – Essential
MCSE/MCSA – Advantageous
Fortinet NSE 4 – Advantageous
MCP (Cloud Computing) – Advantageous

Technical Knowledge

Candidates should have working knowledge and experience in:

Servers
Microsoft 365 / Office 365
Networking
Technical troubleshooting and fault finding
Remote and onsite IT support
Ticket management and service desk processes

Skills & Competencies

Strong troubleshooting and problem-solving skills
Excellent time management
Strong customer-service orientation
Professional verbal and written communication
Good telephone communication skills
Professional email etiquette
Ability to prioritise tasks effectively
Accurate administration and ticket management
Ability to work independently at client sites
Ability to work effectively as part of a technical team
Reliable and punctual
Professional approach when dealing with customers
Willingness to continuously learn and improve technical skills

Work Location: In person

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Sandton?

Many customer service roles in Sandton are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted Yesterday