FIELD SUPERVISOR

Job Summary:

An operational leader who ensures growth for clients, customers and Smollan by proactively

influencing and managing relationships between the client, customers and employees; spotting opportunities and providing insights; managing the resources required to ensure efficient and

effective day-to-day operations; and acting as a Smollan people custodian, leader and people

manager.

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Key Responsibilities and Deliverables:

Efficient Achievement of Targets

• Communicate sales targets to the Field Force
• Increase volumes in field
• Monitor sales to ensure sales targets are achieved
• Drive ad-hoc promotions to increase sales
• Develop alternative strategies to increase sales
• Ensure timeous promotional activities are implemented

Manage Promotional Activity

• Facilitate the implementation of promotion grids
• Ensure field force are informed about time frames for promotions
• Communicate promotional activities to field force
• Ensure understanding of objectives of various promotions
• Ensure promotional activities have been implemented and maintained
• Provide feedback to relevant stakeholders
• Monitor competitor’s new innovations
• Analyses and manage data integrity (Field comms)

Control Expenses

• Control cell phone/telephone expenses
• Monitor and control:

o fuel expenses

o vehicle expenses

Pro-Active Operational Excellence

• Manage the resources required to ensure efficient and effective day-to-day operations in the field including flexible people and resource allocation
• Continuous monitoring of service delivery
• Ensure implementation of systems to promote efficiency
• Implementation of sales initiatives and value-adding store operations
• Ensure all company assets are maintained according to company policy
• Manage staff in-store book communication and feedback

Business Insights and Execution

• Identify and act on new business opportunities
• Share information with relevant stakeholders
• Effective data collection and analysis
• Provide insights for improvements and new ways of driving sales
• Plan and implement sales operations for clients and customers based on the analysis of sales data
• Monitor and evaluate new innovations
• Monitor competitor’s new innovations

Stakeholder Engagement

• Pro-actively influencing and managing relationships between the client, customers and

operational staff to ensure growth for clients and customers

• Provide continuous feedback as per client requirements
• Compile regular reports to relevant stakeholders
• Provide continuous feedback as per client requirements (competitor activities, promotions)
• Compile regular reports to Regional Managers
• Conduct review meetings with client
• Provide feedback via feedback platform (e.g. REX/Manual tracking)

People Management

• Take full responsibility for performance management of all direct reports, managing their

performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:

o Recruitment and selection

o Induction and orientation

o Training and development

o Rewards and remuneration

o Succession planning

o Performance management

• Ensure compliance with regards to leave, adherence to dress code, management of health and safety and adherence to staff welfare
• Ensure appropriate levels of management and accountability
• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
• Ensure effective knowledge sharing

Teamwork and Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
• Manage own career development by staying abreast of any technical and industry changes

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Key Competencies:

Sales orientation

Systemic thinking

Coaching & development of others

Team leadership

Impact & influence

Emotional maturity

Change leadership

Judgement & decision making

Planning & prioritisation

Performance & results driven

Quality & detail excellence

Organisational commitment

Relationship building

Service excellence

Resilience & stress management

Minimum Qualifications: Relevant Diploma at NQF level 5

Code 8 Driver’s license; Own vehicle

Minimum Experience: 2-3 years’ field sales supervision experience in the financial environment at a managerial/ supervisory level

Knowledge, Skills & Abilities: Communication (verbal & written)

Analysis & problem solving

Computer literacy

Business acumen

Commercial awareness

Attention to Detail

Pro-active thinking

Leadership skills

Planning & organising

Negotiation skills

Sales management skills

Decision making skills