FIRST LINE CUSTOMER SUPPORT REPRESENTATIVE

Service Systems is a consumer service management & rating platform that offers wireless IoT technology solutions for Customer Service Feedback & surveys, as well as Retail and Ticket-Based Queue Management Systems. We offer real-time data on customer service & satisfaction levels, staff performance, and general operational & analytical feedback.

Our cloud-based big data and retail analytics solutions give management the ongoing ability to benchmark staff and overall service performance, as well as implementing real-time in-store market research.

We are a young, nimble team of professionals and are looking for the ideal First Line Customer Support Representative candidate to expand our team.

Requirements

• Honest and reliable, with a clear sense of responsibility and accountability;
• Kind and compassionate nature, as well as patience when dealing with customers;
• Excellent communication skills, both written and telephonic, including the ability to convey essential support information to the end-line client as well as internally to the management team;
• Technical acumen including a basic understanding of mobile networks, server-client environments and Android devices;
• Strong administration skills;
• Ability to troubleshoot problems and resolve problems experienced on site;
• Willingness to put in extra time if and when required; Including one weekend a month remote support
• Foundational experience with Google Sheets and Google Workspace (or similar) is essential.
• Clear criminal record.
• Ability to work unsupervised, and as part of a growing team.
• Attention to detail is critical.
• Adaptable and flexible, with the ability to adjust to shifting priorities in a fast-paced working environment.

Job duties

The successful candidate will be required to build relationships with our national customer base, and be responsible for offsite support of Service Systems services. You should be capable of taking support telephone calls and responding to support emails. Strong administration and communication skills are advantageous, as well as a can-do attitude. Additional tasks may be assigned from time to time in line with any company requirements.

Ultimately, we are looking for a well-rounded candidate who can perform under pressure, work independently, multi-task well, and be good with people.

Remuneration

• Basic salary
• Company allowances:
• Company mobile phone
• Company 3G data

Got what it takes? Email your cv to vacancies@servicesystems.co.za

Please quote “First Line Customer Support Representative” in the subject line

Closing Date: 15 August 2026

Only candidates that are shortlisted will be contacted.

If you have not received a response after 2 weeks of the closing date, please consider your application unsuccessful.

Job Type: Full-time

Pay: R10 000,00 - R15 000,00 per month

Ability to commute/relocate:

• Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

• High School (matric) (Required)

Language:

• English (Required)

Work Location: In person