FIT Reservations Agent

Because every exceptional hotel stay begins with a perfectly managed reservation.

At The President Hotel, our Reservations team is the first point of contact for many of our guests, creating confidence, building excitement, and ensuring every booking is handled with accuracy and professionalism. As we continue our journey toward luxury, we are looking for a detail-oriented FIT Reservations Agent who is passionate about delivering exceptional service from the very first enquiry.

If OPERA PMS is second nature to you, you enjoy working in a fast-paced reservations environment, and you understand that accuracy, communication, and attention to detail are essential to creating memorable guest experiences, this role is for you.

Minimum Requirements

Matric Certificate (Grade 12)

Hotel School Diploma or Hospitality qualification (advantageous)

Minimum 2 year's recent hotel FIT reservations experience within a 4-star or 5-star leisure hotel

Strong hands-on working knowledge of OPERA PMS Version 5 essential

Understanding of BAR (Best Available Rate) and basic yield management principles

Strong computer literacy, including Microsoft Word, Outlook, and Excel

Excellent telephone etiquette and written communication skills

Strong planning, organisational, and time management skills

High level of accuracy and attention to detail

Ability to work accurately under pressure

Positive attitude with excellent teamwork skills

Professional grooming and presentation

CV must be fully updated prior to submission

What You'll Be Doing

Managing all accommodation enquiries received via telephone, email, online booking platforms, travel agents, and referral partners

Processing, confirming, modifying, and cancelling reservations accurately using OPERA PMS

Preparing reservation confirmations, quotations, pro-forma invoices, and guest correspondence

Following up on deposits and ensuring advance payments are received and allocated correctly

Maintaining accurate reservation records, guest history, company profiles, and VIP information

Collecting and processing travel agent vouchers while ensuring information corresponds with OPERA PMS

Preparing next-day arrivals and seven-day advance arrival reports for the Front Office team

Monitoring cancellations and no-shows while ensuring applicable cancellation and non-arrival fees are processed correctly

Maximising occupancy and average room rates through the effective application of BAR and yield management principles

Following all reservations procedures, standards, and departmental policies accurately

Working closely with Front Office, Sales, Revenue, and other hotel departments to ensure seamless guest experiences

Supporting The President Hotel's journey toward luxury through exceptional service, accuracy, and operational excellence

Why Join The President Hotel

Be part of Cape Town's Most Loved Hotel

Work in a high-volume, professional hotel environment

Play a key role in our journey toward luxury

Join a Reservations team committed to exceptional guest service and revenue optimisation

Engage with a diverse international hotel guest base

Competitive salary, company contribution to medical and pension and great team culture