FIT Reservations Agent

Because every exceptional hotel stay begins with a perfectly managed reservation. At The President Hotel, our Reservations team is the first point of contact for many of our guests, creating confidence, building excitement, and ensuring every booking is handled with accuracy and professionalism. As we continue our journey toward luxury, we are looking for a detail-oriented FIT Reservations Agent who is passionate about delivering exceptional service from the very first enquiry.

If OPERA PMS is second nature to you, you enjoy working in a fast-paced reservations environment, and you understand that accuracy, communication, and attention to detail are essential to creating memorable guest experiences, this role is for you.

Minimum Requirements

• Matric Certificate (Grade 12)
• Hotel School Diploma or Hospitality qualification (advantageous)
• Minimum 2 year's recent hotel FIT reservations experience within a 4-star or 5-star leisure hotel
• Strong hands-on working knowledge of OPERA PMS Version 5 essential
• Understanding of BAR (Best Available Rate) and basic yield management principles
• Strong computer literacy, including Microsoft Word, Outlook, and Excel
• Excellent telephone etiquette and written communication skills
• Strong planning, organisational, and time management skills
• High level of accuracy and attention to detail
• Ability to work accurately under pressure
• Positive attitude with excellent teamwork skills
• Professional grooming and presentation
• CV must be fully updated prior to submission

What You'll Be Doing

• Managing all accommodation enquiries received via telephone, email, online booking platforms, travel agents, and referral partners
• Processing, confirming, modifying, and cancelling reservations accurately using OPERA PMS
• Preparing reservation confirmations, quotations, pro-forma invoices, and guest correspondence
• Following up on deposits and ensuring advance payments are received and allocated correctly
• Maintaining accurate reservation records, guest history, company profiles, and VIP information
• Collecting and processing travel agent vouchers while ensuring information corresponds with OPERA PMS
• Preparing next-day arrivals and seven-day advance arrival reports for the Front Office team
• Monitoring cancellations and no-shows while ensuring applicable cancellation and non-arrival fees are processed correctly
• Maximising occupancy and average room rates through the effective application of BAR and yield management principles
• Following all reservations procedures, standards, and departmental policies accurately
• Working closely with Front Office, Sales, Revenue, and other hotel departments to ensure seamless guest experiences
• Supporting The President Hotel's journey toward luxury through exceptional service, accuracy, and operational excellence

Why Join The President Hotel

• Be part of Cape Town's Most Loved Hotel
• Work in a high-volume, professional hotel environment
• Play a key role in our journey toward luxury
• Join a Reservations team committed to exceptional guest service and revenue optimisation
• Engage with a diverse international hotel guest base
• Competitive salary, company contribution to medical and pension and great team culture