Fleet Controller

Job Title: Security Fleet Controller

Fidelity Security Services is seeking highly skilled Security Fleet Controllers to join our team. This critical role combines high-level security command with line-haul logistics oversight from our central fleet station. Main purpose will be to oversee the secure dispatch and real-time tracking of bulk cargo vehicles, utilizing advanced security technology and integrated systems to protect assets, mitigate risks, and maximize operational throughput.

Minimum Requirements

Qualifications

• Grade 12 / Matric Certificate.
• Valid PSIRA Grade A/B Registration (mandatory).
• Control Room Certification will be advantageous.
• Security Risk Management qualifications will be advantageous.

Experience

• Minimum 2 to 4 years' experience in:
  • Security Control Rooms.
  • Fleet Tracking and Monitoring.
  • Line-haul Logistics Operations.
  • Bulk Cargo Dispatch Environments.
  • Security Incident & Response Management.

Technical Requirements

Proven operational experience with:

• CCTV and Surveillance Systems.
• GPS Vehicle Tracking Systems.
• Microsoft Office.

Additional Requirements

• Strong communication and report writing skills.
• High attention to detail and situational awareness.
• Ability to perform under pressure in a fast-paced environment.
• Willingness to work rotating 12-hour shifts, including weekends and public holidays.
• Ability to work independently and as part of a team.

Key Responsibilities

Control Room Operations

• Maintain continuous monitoring of fleet, security, and operational systems.
• Conduct routine system functionality checks across CiiMS, IRIS, Crystal, HikCentral, and Avigilon.
• Perform virtual patrols of facilities, perimeter fences, access points, and high-risk zones using CCTV and PTZ camera systems.
• Ensure all control room systems remain operational and functioning effectively.

Fleet Tracking & Monitoring

• Monitor fleet movements and line-haul vehicles in real time.
• Ensure route adherence and investigate route deviations.
• Identify unauthorized stops, delays, or security concerns.
• Respond immediately to geofence breaches, panic signals, and route anomalies.
• Maintain visibility of vehicle movements from dispatch to destination.

Surveillance & Security Monitoring

• Monitor live CCTV feeds, alarms, and perimeter security systems.
• Review CCTV footage and conduct investigations when required.
• Monitor high-risk areas and identify suspicious activity or security breaches.
• Detect, manage, and escalate incidents in accordance with company procedures.
• Maintain accurate incident records within designated systems.

Cargo Dispatch & Security

• Oversee the secure release and dispatch of cargo vehicles.
• Verify cargo seal integrity and dispatch documentation.
• Ensure that vehicle, cargo, and security compliance checks are completed before departure.
• Support asset protection initiatives and cargo security controls throughout the transport cycle.

Access Control & Verification

• Verify driver, contractor, and visitor credentials using approved biometric and security systems.
• Manage access control procedures relating to fleet dispatch operations.
• Ensure compliance with site and client security requirements.

Reporting & Compliance

• Complete daily operational, security, and fleet reports.
• Maintain accurate incident records and tracking logs.
• Manage shift handovers and communicate outstanding issues effectively.
• Ensure compliance with all company SOPs, security policies, and client requirements.
• Support operational audits and investigations where required.

Key Competencies

The successful candidate should demonstrate:

• Strong analytical and problem-solving abilities.
• Excellent observation and attention to detail.
• Sound decision making under pressure.
• Effective communication and coordination skills.
• Strong security and risk awareness.
• Professionalism, integrity, and accountability.
• Ability to multitask across multiple systems and information sources.
• High levels of concentration and situational awareness.

Key Performance Indicators (KPIs)

Performance will be measured against:

• Fleet monitoring effectiveness.
• Route deviation and security incident detection.
• Cargo security compliance.
• Incident response and escalation times.
• Accuracy and quality of reporting.
• CCTV and surveillance monitoring standards.
• System compliance and operational discipline.
• Quality of shift handovers.
• Attendance, reliability, and adherence to operational procedures.

Employment Equity Statement

Preference will be given to existing employees, and appointments will be made on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported within the Fidelity Services Group. Black Female Candidates may be given preference in line with the Group's transformation objectives, subject to meeting the required criteria.

Fidelity Services Group supports fair employment practices and is committed to the continuous development of its employees as a key contributor to the success of the organisation.

Disclaimer

Should you not be contacted within 10 working days of the closing date, please regard your application as unsuccessful.