Fleet tracking Agent

CRUSADE Logistics

Pinetown, KwaZulu-Natal

Salary not listedFull-time · Posted 6 days ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Job description:

Are you passionate about customer service, logistics, and operations excellence? CRUSADE Logistics is looking for a dynamic Tracking and Customer Service Centre (CSC) Agent to join our team.

You’ll play a critical role in ensuring service excellence, operational efficiency, and full compliance across customer delivery processes and fleet operations. This position is ideal for someone who thrives in a fast-paced, logistics-driven environment and is ready to lead from the front.

Key Responsibilities

Customer Service Excellence

Accurately capture and track customer orders
Provide real-time updates on delivery status
Maintain 98%+ on customer update surveys
Ensure timely, accurate submission of Proof of Deliveries (PODs)
Provide proactive communication and ETA adjustments to clients

Operational & Asset Monitoring

Track fleet assets and driver activities hourly
Log all delays, unauthorized stops, and loading/offloading issues
Ensure completion of OTR forms and Journey Plans
Monitor and report on fuel consumption and driver behavior

Vehicle & Equipment Compliance

Conduct daily OTR, panic button, and DriveCam tests
Ensure scanners are operational and escalate faults
Perform random compliance checks and update logs accordingly

Legal & HSSE Compliance

Monitor driver speed, rest times, and route adherence
Report traffic delays and assist with rerouting as needed
Ensure daily camera surveillance and tracking screen monitoring
Download and log DriveCam footage for safety reviews
2+ years experience in a logistics customer service environment
Strong knowledge of fleet tracking systems (e.g., Ctrack, Fleetboard)
Proven ability to manage delivery schedules and communicate with clients under pressure
Familiarity with legal and HSSE standards in logistics
Excellent communication skills (verbal & written)
Ability to work flexible hours/shifts (12 hour shift)

EMAIL YOU CV TO: [email protected]

Job Type: Full-time

Experience:

Fleet tracking and customer service : 1 years (Required) please do not apply if you have not tracked fleet before

Working hours: 12 hour shift roster 6-6

Job Type: Full-time

Pay: Up to R8 000,00 per month

Experience:

Fuel/ freight logistics tracking and customer service : 2 years (Required)

Work Location: In person

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Pinetown?

Many customer service roles in Pinetown are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted 6 days ago