FlightSite Agent - National Network Consultant

Travellab Africa Group

Cape Town, Western Cape

Salary not listedFull-time · Posted 1 months ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Our FlightSite team is looking for an experienced FlightSite Agent - National Network Consultant**!**

About the Role

This role is structured to support the growth of travel entrepreneurs by helping independent agents who have subscribed to the Flightsite Agent platform become transactional. The focus of this role is to contact these agents regularly to follow up, obtain feedback, and assist these independent travel agents with any issues or queries they may have regarding the system or their bookings. The FlightSite Agent platform makes travel easy and supports independent travel agents' access well-priced travel content through a reliable online system.

Duties and Responsibilities

Activate non-transacting agents.
Train non-transacting agents on new FlightSite Agent products and coordinate with the sales team.
Track the sales performance of each agent.
Communicate with non-transacting agents to find out the reason for poor performance and assist with any issues.
Obtain feedback from agents on competition/market trends and pass the information on to the Operations Leader.
Analyse and recommend new sales strategies, to achieve projected revenue targets through efficient and professional utilization of all available resources.
Assist agents with offline bookings, if required.
Assist agents with re-issues.
Ensure that all agents understand payment options.
Work with and apply airline rules on both international and domestic carriers to avoid ADMs / errors.

Skills, Experience & Qualifications

Diploma in Travel and Tourism or related qualification (desirable/preferred).
Minimum 2-year leisure travel consulting experience.
2 - 5 years of GDS Knowledge in Amadeus.
Strong geography, destination, and product knowledge.
Excellent customer service skills.
Excellent verbal and written communication skills in English
Proficient with MS Office and or G-Suite.
Proven sales experience
Flexible and adaptive to change.
Ability to excel under pressure
Discernment, discretion and awareness of professional conduct in terms of confidentiality

About Flightsite

FlightSite, founded in 2009, is part of the TravelLab Group and aims to simplify travel for South Africans. The company offers an innovative travel portal for arranging local and international travel, continually enhancing customer experiences through advanced travel technologies. FlightSite provides exceptional value and a wide selection of flights, buses, car rentals, and accommodations both domestically and internationally.

The vision of FlightSite Agent is to offer independent travel agents the quickest way to secure the cheapest travel options for South Africans.

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What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Cape Town?

Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted 1 months ago