Floating Team Leader

Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town’s largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over 400 000 homes and businesses in Cape Town. We offer a choice of services from over 65 of the country’s leading Internet Service Providers.

Job Summary:

We are seeking a highly adaptable and skilled Floating Technician Team Lead to oversee and coordinate fibre network operations across multiple regions and teams. This role blends technical expertise with leadership responsibilities, ensuring that installations, maintenance, and fault resolution are completed efficiently and to the highest standard. The Team Lead will manage resources, guide technicians in the field, coordinate with operational teams, and step in hands-on where needed to maintain service quality and respond to high-demand situations.

Key Responsibilities

Leadership & Coordination

• Lead and supervise floating technicians deployed across multiple areas, ensuring tasks are completed according to priority and operational needs.
• Allocate resources, tools, and team members effectively based on project demands and incidents.
• Act as the primary point of contact between floating teams, NOC, route teams, and contractors.
• Provide technical mentorship, training, and on-the-job support to technicians.
• Monitor performance, enforce health, safety, and quality standards, and address any compliance gaps.

Technical Operations

• Oversee and participate in the installation of network infrastructure and equipment according to site plans.
• Ensure boot stock, electrical tools, and installation equipment are maintained, available, and in optimal working condition.
• Lead fibre splicing, testing, and fault-finding operations to restore connectivity quickly and effectively.
• Support residential, business, and backhaul fibre installations.
• Coordinate and respond to network outages, service disruptions, and high-priority incidents.
• Manage preventive maintenance programs for fibre infrastructure.
• Maintain detailed and accurate records of work, updating relevant operational systems.
• Organise and lead after-hours call-out teams when required.
• Ensure rapid mobilisation of resources during major outages or service interruptions.

Requirements:

• Matric Certificate (Grade 12).
• 4+ years of experience in fibre installation, splicing, or maintenance, with proven leadership or supervisory experience.
• Strong understanding of cable floating, installation, and related cable work.
• Skilled in the use of cable blowing machines, compressors, and power/hand tools.
• Valid Driver’s License (Code B) and own reliable transport.
• Excellent fault-finding, diagnostic, and problem-solving abilities.
• Strong coordination, time management, and communication skills.
• Willingness to travel between regions and work on a rotating standby schedule.
• Ability to work effectively both independently and as part of a multi-functional team.

Company Benefits

• Medical Aid or Medical Insurance.
• Reduced Gap Cover rates.
• Discounted Internet Connectivity.
• Access to an Employee Wellness Program (Lyra). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment.
• Lastly, a work environment that rivals the very best!

If you haven’t heard from us within 2 weeks after your application, please consider your application unsuccessful.

Job Type: Permanent

Application Question(s):

• What is your current salary?
• What is your salary expectation?
• Are you comfortable travelling to our offices in George?
• What is your notice period?

Education:

• High School (matric) (Preferred)

Experience:

• Fibre: 4 years (Preferred)

License/Certification:

• Drivers License (Required)

Work Location: In person