Fluent Itaian Speakers - fully remote

Work for a prestigious airline brand on various work streams

• Assistance to passengers with pre & post flight departure travel-related queries for the Customer

Relations department in the Italian & English language

• Work on airline reservations systems and handle voice calls in Italian & English which may include

written correspondence

• Fully paid product and systems training provided
• Daily interactions with international passengers assisting with queries and complaints
• Required to meet specific Key Performance Indicators (KPIs) and meet expected client service levels
• Demanding, dynamic and time-sensitive Contact Centre environment

Requirements

• Native level fluency in the Italian language: Verbal & Written skills essential (advanced level may be

considered)

Located in South Africa

• Permanent residence permit / South African ID holders only
• Excellent computer literacy and technical skills
• No criminal record
• Flexibility to work shifts
• Previous customer service experience preferred

Employment Terms and Conditions

Full time, permanent contract: 40 hours per week (8,5 hours shifts per day, inclusive of lunch/breaks)

3. Operational hours:

- Mondays – Fridays, European hours, which includes public holidays as operationally

required

- Working hours may be subject to change depending on client requirements

4. 6. Training: 11 weeks (fully paid)

5. Probation period: 4 months

Medical Health Insurance (paid for by the company after successful completion of probation)

7. Work From Home requirement:

- Fibre internet connection or stable fixed ADSL line of minimum 20 MBPS up/down required at

own cost

- Must be a fixed line internet solution

- No wireless connections accepted

- UPS solution required for internet outages during load shedding or other reasons

Pay: R9 851,77 - R29 824,64 per month

Work Location: Remote