Food and Beverage Attendant - FTC

Job Reference Number: SI-1238

Department: F&B : Lacuna

Business Unit:

Industry: Hotel/Catering/Hospitality/Leisure

Job Type: Temp

Positions Available: 3

Salary: Market Related The Maslow is looking for an F&B Attendant (FTC) to deliver exceptional food and beverage service and memorable guest experiences to join our team and be part of a dynamic hospitality environment committed to service excellence.

Job Description

Job Purpose

To prepare and deliver exceptional food and beverage service within restaurant operations, banqueting operations, and/or on the casino floor, ensuring that all internal Standard Operating Procedures (SOPs) are consistently achieved and professionally executed.

Key Performance Areas1. Prepared Work Area

• Prepare mise-en-place, place settings, and all other service requirements before the start of service.
• Set up and break down function venues according to event requirements and scheduled start times.
• Identify and report any issues relating to outlet appearance, equipment, or operational systems.
• Ensure the cleanliness and readiness of the assigned section or station.
• Comply with all health, safety, hygiene, and environmental regulations.
• Use and store operating equipment in accordance with specifications and safety standards.
• Participate in stock-taking activities as required.
• Resolve or report stock, equipment, or operational anomalies in line with company standards.

2. Service Execution

• Maintain up-to-date knowledge of food products, industry trends, and cooking methodologies relevant to menu offerings.
• Perform all duties in accordance with Food & Beverage Standard Operating Procedures.
• Take guest orders accurately and promptly.
• Capture guest orders correctly on the operating system.
• Explain menu items and make appropriate food and beverage recommendations.
• Liaise professionally with kitchen staff regarding guest requests and special dietary requirements.
• Serve and present food and beverages in accordance with service standards.
• Remain attentive and responsive to guest needs throughout service.
• Clear tables promptly after guests have completed their meals.
• Present guest bills and process payments where applicable.
• Complete cash-up procedures at the end of service where required.
• Maximise sales opportunities by upselling promotional items and menu enhancements.

3. Customer Engagement

• Provide every guest with a warm welcome and friendly farewell, ensuring a positive and respectful experience.
• Deliver professional, attentive, and solution-focused service at all times.
• Recognise returning guests and understand their preferences where possible.
• Inform guests about the property's facilities, products, rewards programme, and current promotions.
• Resolve guest complaints, requests, and suggestions efficiently, escalating matters when necessary.
• Build positive guest relationships that contribute to customer satisfaction and loyalty.

Job Requirements

Education

• Grade 12 preferred; alternatively, Grade 10 with relevant work experience.

Experience

• Minimum of 2 years' experience in a waiter or food and beverage service role.

Skills and KnowledgeGeneral Requirements

• Ability to work shifts in line with operational requirements.
• Physically capable of moving and handling operating equipment.
• Flexible and willing to perform similar duties in alternative outlets when required by operational needs.

Behavioural Competencies

• Problem Solving
• Information Gathering and Active Listening
• Customer Service and Relationship Management
• Attention to Detail and Accuracy
• Following Instructions
• Teamwork and Cooperation

Technical Competencies

• Food and Beverage Product Knowledge
• Food Service Techniques
• Beverage Service
• Operating Equipment Use and Care
• Effective Communication Skills
• Upselling and Sales Techniques
• Basic Computer Literacy
• Cashiering and Payment Handling

Equity Statement

Preference will be given to suitably qualified candidates from designated groups in accordance with the provisions of the Employment Equity Act No. 55 of 1998, the SISA Internal Recruitment Policy, and the unit's Employment Equity Plan.

If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.