Food Service Agent

Job Purpose

The main responsibility is to make sure that the food service areas are well stocked and presentable and to ensure that platters are well stocked and neat. The preparation and serving of food according to menu specifications and portion control standards in line with client requests.

Principal Accountabilities

• Prepare food stations for the shift by replenishing food items according to station menu specification.
• Prepare food platters for serving by cutting, adding fresh produce and setting-up of cheese platters according to menu specification.
• Service food display according to client’s requests and needs.
• Clean station equipment, dry storeroom, and service station according to HACCP standards.
• Stock fridges and service area with appropriate food platter to ensure continuous availability of stock.
• Record stock used for replenishment purposes
• Report stock shortages to Shift Manager according to stock movement in service areas.
• Uses stock according to approved rotation processes and procedures
• Follows correct food preparation procedures to minimise wastage
• Rotate station stock according to FIFO principles
• Complies with all requirements related to security, SHEQ, HACCP, food safety regulations and operational policies and procedure
• Identifies and reports all unsafe conditions and work practices

Qualifications & Experience

• Grade 12 (NQF level 4) / equivalent
• 2 years’ experience in food station preparation and serving of food.
• Fine Dinning experience and international exposure will be advantageous
• Must be willing to undergo internal food safety and HACCP training

Knowledge and Skills

• Communication
• Friendly and professional interaction with customers.
• Ability to handle complaints or requests calmly and efficiently.
• Time Management
• Ability to work independently
• Ability to follow instructions and work under supervision

Attributes

• Positive attitude, adaptability and willingness to learn
• Attention to detail
• Team player
• Punctual and reliable
• Willingness to work in different departments and assist in different workstations
• Flexibility and adaptability
• Ability to work shifts, weekends and public holidays

Additional Information

Air Chefs SOC Ltd is a premium food solutions company with over 40 years of experience. A wholly owned subsidiary of South African Airways, we are uniquely positioned to deliver exceptional food and hospitality services across air, corporate, and event sectors. With three strategically located operational units in Johannesburg, Cape Town, and Durban, we have the capacity to produce over 50000 meals daily, serving domestic and international airlines, airport lounges, events, and corporate canteens.