Fraud Analyst

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features.

We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.

Purpose of the Role:

To ensure continuous risk management and proactively anticipate issues to minimize risk exposure in our gaming activities. Identify and investigate potentially fraudulent account activities and set measures in place to mitigate. You will also be involved in analyzing customer behavior.

Responsibilities:

• Verify all the required new real money accounts created which are flagged by our reports.
• Verify accounts which hit velocity checks for transactions made on deposit options.
• Verify accounts which fail internal control checks and block them to mitigate abuse.
• Verify accounts where financial information misuse is suspected.
• Carry out required and mandatory KYC checks along with document validation.
• Withdrawal verification involving all aspects including game play checks to ensure fair play before any money is paid out.
• Address player contacts via email & escalations, with respect to their account and any risk related concerns.
• Validate financial documents and other player proofs associated with the account.

Requirements:

• Grade 12 or equivalent.
• Experience working for an international iGaming Company.
• Previous Fraud & Risk experience (minimum 2 years) preferably in the online gambling industry.
• Understanding of iGaming industry regulations will be an advantage. .
• Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely. .
• Outstanding interpersonal skills, with the ability to build rapport, empathise with customers, and deliver exceptional service. .
• Strong problem-solving abilities and a proactive mindset to resolve customer issues effectively and efficiently. .
• Ability to work in a fast-paced, team-oriented environment with a strong sense of accountability. .
• Ability to work 24/7 shifts, including evenings, weekends, and holidays..

Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.

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