Live · posted 1 weeks agoFull-time

French Customer Service Consultant (Travel)

Lufthansa InTouch

Cape Town, Western Cape

Salary not listed

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

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Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

Job description

Assist customers with all travel related services and customer enquiries in French (Inbound & Outbound).
Achieve, ensure and maintain optimal accessibility for customers to support the achievement of performance targets.
Deliver exceptional and consistent customer service in french to ensure high-quality interactions and satisfaction in every customer engagement.
Always maintain up-to-date product knowledge to ensure consistent and effective customer satisfaction.
Meet daily productivity expectations, including call volume, response times, and resolution.
Provide excellent customer service, resolve issues efficiently, and ensure a smooth travel experience for passengers.

Job Types: Full-time, Permanent

Pay: From R9 185,00 per month

Application Question(s):

Are you comfortable to work within a 24/7 shift environment?
Do you have secondary education (Matric) and/or equivalent with 50%+ achievement on subjects Geography/Tourism and Maths LIT/Pure
Do you have a valid permanent residence, work permit and or refugee/asylum permit that is valid for at least another 6 months before expiry?
Do you have at least 12 months experience serving international clientele in French (verbal & written) & English?

Work Location: In person

Found on Indeed · Posted 1 weeks ago · Last checked 2 days ago

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Cape Town?

Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 1 weeks ago