French speaking customer service agent - Nutun RX

Job Purpose:

We're seeking a French-speaking Customer Service Agent to support a leading retail clothing brand's French-speaking customer base. This role involves assisting customers with order queries, returns and exchanges, and product information, and delivering world-class service in French. The ideal candidate is fluently bilingual (French/English), customer-focused, tech-savvy, and comfortable working shifts aligned with French-speaking markets.

Minimum requirements (Qualifications and Experience):

• Grade 12/Matric.
• Must have a clear credit and criminal record.
• Fluent in French (spoken and written) to native/near-native level, C1 or above; strong working proficiency in English.
• Valid work permit.
• Minimum 2 years' experience in international customer service, ideally supporting French-speaking customers.
• Must have previous experience working shifts aligned to French-speaking time zones.
• Experience supporting customers in a retail or product-focused environment (fashion/clothing preferred).
• Strong problem-solving skills with the ability to explain processes in a user-friendly way, in French.
• Excellent written and verbal French communication; good English communication.
• Familiarity with call centre tools, CRM systems, and best practices.
• Proficiency in MS Office (advantageous).
• Ability to manage time effectively, work under pressure, and meet deadlines.
• Experience working with KPIs and performance targets.
• Knowledge of relevant compliance and regulatory requirements.
• Proven ability to build relationships and contribute to customer retention strategies.

Key Responsibilities:

• Respond to French-speaking customer queries via phone, email, or digital platforms regarding orders, returns, exchanges, and product details.
• Assist customers with online shopping support, size and fit guidance, and order tracking – all in French.
• Provide clear, step-by-step guidance for resolving customer concerns.
• Escalate unresolved queries to the appropriate internal teams.
• Educate customers on store policies, product care, and promotions.
• Support customer satisfaction and retention through professional handling of complaints, refunds, and loyalty programme queries.
• Accurately log all interactions and maintain customer records in internal systems (in French and/or English as required).
• Achieve performance metrics such as resolution time, satisfaction scores, and retention rates.
• Collaborate across departments to enhance the customer experience.
• Comply with internal processes, service standards, and regulatory requirements.
• Contribute ideas to enhance support processes and customer engagement.

Behavioral Competencies Required:

• Strong attention to detail and accuracy.
• Ability to work well under pressure and remain calm in challenging situations.
• Reliable and accountable for personal performance and service delivery.
• Proactive problem-solver with strong analytical skills.
• Team-oriented and supportive of colleagues.
• Committed to achieving personal and team goals.
• Receptive to feedback and able to follow instructions and procedures.
• Resilient and adaptable in a fast-paced environment

Johannesburg

Published Date: 18 September 2026

Closing Date: 25 September 2026