Front Desk Administrator

Location: Lindsay Scott Inc., Brackenfell

Position Type: Full Time

Start Date: Immediate

Lindsay Scott Inc. is looking for a dynamic, organised, customer-focused and detail-oriented Front Desk Administrator to join our growing team. We're seeking someone who thrives in a fast-paced healthcare environment, enjoys working with people, and can manage multiple administrative responsibilities while delivering an exceptional patient experience.

About the Role

As our Front Desk Administrator, you will be the first point of contact for our patients and play a vital role in ensuring the smooth day-to-day operation of the practice. You will work closely with our therapists, patients, employers and funders to ensure accurate administration, efficient communication and outstanding customer service.

Key Responsibilities

• Welcome and assist patients professionally and courteously.
• Open and manage electronic patient files.
• Load, review and verify patient documentation.
• Ensure all required documentation is complete, particularly for Injury on Duty (IOD) cases.
• Follow up on outstanding documentation with patients, employers, doctors and funders.
• Book, amend and manage patient appointments and diaries.
• Liaise effectively between patients and therapists.
• Follow up on patients who did not attend (DNA) appointments.
• Prepare reports and maintain accurate patient records.
• Assist with general administrative duties.
• Deliver a high standard of customer service and hospitality.

Requirements

• Grade 12 (Matric).
• Previous administration, reception or customer service experience.
• Experience in a medical or healthcare environment will be advantageous.
• Knowledge of Injury on Duty (IOD), COID
• Excellent computer literacy, including:
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong organisational and time-management skills.
• Ability to multitask and perform under pressure.
• High level of accuracy and attention to detail.
• Ability to work independently and collaboratively within a team.
• Good knowledge of the Cape Town geographical areas.
• Driver's License and own vehicle

Personal Attributes

We are looking for someone who:

• Thrives in a busy, high-volume environment.
• Has excellent customer service and hospitality skills.
• Is proactive, organised and solution-focused.
• Demonstrates integrity, professionalism and accountability.
• Enjoys working with people and building positive relationships.
• Has excellent attention to detail.
• Is adaptable and willing to learn.
• Is a supportive team player with a positive attitude.

Training

The successful candidate will receive:

• Two weeks of structured online training.
• Practical shadowing with experienced team members.
• Ongoing support and mentorship.

What We Offer

• A dynamic and supportive healthcare environment.
• Opportunities for learning and professional development.
• Competitive salary based on experience.
• The opportunity to make a meaningful difference in patients' rehabilitation journeys.
• A collaborative team committed to excellence in patient care.

How to Apply

Please send your CV and a short cover letter to [email protected] with the subject line: Front Desk Administrator

Application Closing Date: 31 July 2026

We look forward to welcoming an enthusiastic and dedicated professional to the Lindsay Scott Inc. team.

Work Location: In person