Front Desk Coordinator at a Beauty Salon

Purpose of the role:

The Front Desk Coordinator is responsible for managing the front desk area, providing excellent guest service, handling guest inquiries, and ensuring the smooth and efficient operation of the front desk and the entire store.

Providing warm, but professional and high-quality treatment and guest relations to ensure guest satisfaction is key!

Position reports to:

Franchise Partner/ Store Manager

KEY COMPETENCIES:

• Proficient in English, with the ability to understands Afrikaans
• High energy level
• Computer literate
• Timeous
• Excellent customer service, communication and interpersonal skills
• Ability to work independently, but also effectively in a team-oriented environment
• Strong attention to detail, with the ability to work on more than one task at a time
• Good time management and organizational skills
• Flexibility and adaptability to meet the needs of the store and guests
• Proficient in scheduling and appointment management
• Familiarity with salon software and point-of-sale systems
• Professional appearance and demeanour
• Problem-solving skills and ability to handle guest complaints diplomatically
• Recommend home care and retailing skills
• Collaborate with colleagues to create a positive and supportive work atmosphere
• Assist and support team members as needed to ensure smooth salon operations

Key responsibilities:

Guest Relations:

Greet and welcome guests upon arrival.

Assist guests with inquiries and provide information about store services.

Handle guest complaints and feedback with a positive attitude.

Appointment Management:

Schedule and confirm appointments using the store's booking system.

Manage cancellations and rescheduling requests.

Administrative Duties:

Answer phone calls and respond to emails.

Process transactions, including cash and card payments.

Maintain accurate guest records and update information as needed.

Run and report regular stock takes.

Team Support:

Coordinate with beauty therapists, nail technicians, and other citizens to ensure smooth operations.

Communicate any changes or updates to the team promptly.

Sales and Promotion:

Promote store services and products to guests.

Assist with retail sales and product inventory management.

Cleanliness and Maintenance:

Ensure the front desk area is tidy and presentable.

Report any maintenance issues to the appropriate personnel.

Pay: R42,93 - R50,00 per hour

Expected hours: 27.0 – 54.0 per week

Work Location: In person