Front Desk Coordinator

A prestigious, leading beauty salon based in the heart of Stellenbosch is seeking a passionate, confident, and customer-focused Front Desk Coordinator.

As the first point of contact, you will be the face and voice of the salon, playing a pivotal role in maintaining a premium brand image while ensuring seamless daily operations. If you are a well-groomed, energetic professional with a love for the beauty and wellness industry, this is the perfect opportunity to elevate your career.

Key Responsibilities

• Guest Relations: Welcome guests warmly, providing an exceptional, high-end customer experience from arrival to departure
• Diary Management: Efficiently manage salon bookings, schedule appointments, and optimize the daily calendar
• Communication: Promptly handle phone calls, emails, and walk-in client inquiries with professionalism
• Sales & Promotion: Drive and achieve retail and service sales targets by confidently promoting premium products and treatments
• Administration & Finance: Process payments, accurately balance daily cash-ups, and maintain detailed client records
• Salon Standards: Coordinate front desk operations, resolve client concerns graciously, and uphold pristine housekeeping and hygiene standards

Minimum Requirements

• Education: Grade 12 (Matric) or equivalent qualification
• Experience: A minimum of 2–3 years’ experience in a front desk, reception, or coordinator role strictly within a beauty salon, luxury spa, or similar hospitality environment
• Tech Skills: Fully computer literate with hands-on experience using industry-specific booking/appointment software
• Flexibility: Ability to thrive in a fast-paced environment and willingness to work weekends and public holidays as required in the retail/beauty sector

Required Skills & Attributes

• Bilingualism: Fully fluent in Afrikaans and English (both written and spoken) to comfortably assist a diverse local clientele
• Presentation: Impeccable grooming, a polished appearance, and a professional demeanor
• Sales Acumen: A naturally sales-driven mindset with the ability to subtly cross-sell services and retail products
• Interpersonal Skills: Outstanding communication, organizational, and multitasking abilities with a positive, energetic personality

Please apply with your most recent resume & supporting documents.

Please note should you not receive a response from us within 7 working days; kindly consider your application unsuccessful. We wish you all the best.

Pay: R8 000,00 - R8 500,00 per month

Work Location: In person