FRONT DESK COORDINATOR FTC

Job Advert Summary

What you will do

Front desk and visitors

• Greet and welcome every visitor, customer and employee warmly and professionally.
• Assist walk-in customers and external visitors with enquiries and direct them to the right person or department.
• Notify departments when their visitors arrive, and show visitors to the correct meeting room.
• Monitor building access, make sure visitors sign in and follow security protocols, and report any concern promptly.

Calls and communication

• Provide switchboard relief cover during the Switchboard Operator's breaks, leave or peak periods — answering, screening and routing calls professionally.
• Relay messages and visitor information accurately across the business.

Meetings and scheduling

• Schedule appointments, meetings and conference rooms.
• Maintain and update appointment and meeting room calendars.
• Communicate changes in meeting room availability so every room is ready on time.

Administration

• Receive and distribute incoming mail, packages and deliveries; prepare outgoing mail.
• Handle data entry, visitor logs, contact information updates and office supplies.
• Process Facilities invoices for payment.
• Work with colleagues across departments to coordinate arrivals, appointments and information.

Minimum Requirements

What you will bring

Essential

• Matric / Grade 12.
• One to three years' experience in a reception, front desk, customer service or administrative role.
• Working proficiency in Microsoft Office — Word, Excel, Outlook and PowerPoint.
• Switchboard experience and strong telephone etiquette.
• Strong organisational skills and the ability to juggle several things at once.
• Clear, confident communication in English.
• Discretion and confidentiality.
• Willingness to work extended hours from time to time.

Advantageous

• Certificate or Diploma in Office Administration, Secretarial Studies or Business Administration.
• Experience with visitor access control and security sign-in procedures.
• Experience in a manufacturing or industrial environment.
• A second South African language.
• Basic SAP knowledge
• Driver's Lisence

How you will work

Professional, warm and calm under pressure. Detail-focused. Customer-centric. Adaptable when priorities shift. Accountable for what you own.

Duties and Responsibilities