Front Desk Coordinator

It is the role of the FDC to welcome guests to the Sorbet store and coordinate the activities of the citizens to achieve the best possible customer service. As a Front Desk Coordinator you are the first line of contact that guests has with the Sorbet brand, therefore a friendly, professional guest orientated approach is central to the role.

Accurately book appointments and / or handle changes made to appointments.Handle guest questions and concerns in a professional and accurate manner.Answer calls in a friendly professional manner. Handle appointments and appointment reminders. Manage citizens work schedule /rosters. Coordinate citizen training schedules and bookings. Responsible for managing store opening and closing procedures. Manage and is responsible for Stock counts and inventory control (Daily In and Out Counts, weekly Full Inventory Check).Manage stock receiving procedures as per Sorbet Franchise Systems Manual. Responsible for receiving stock and capturing invoices on ESP.Manage customer complaints.Assist with administrative accurate invoice filing and controls.Manage cash takings and daily banking.Complete accurate daily cash-up. Maintains a clean professional working environment by doing hygiene checks.Maintains a clean and organised front desk, as per franchise regulations.

Pay: R6 500,00 - R7 000,00 per month

Work Location: In person