Front Desk Receptionist

FRONT DESK / RECEPTIONIST

La Orchard Hotel – 5 Louis Rd, Orchards, Johannesburg

La Orchard Hotel is looking for a professional, friendly and reliable Front Desk / Receptionist to join our team. The successful candidate will be responsible for delivering excellent guest service while efficiently managing front-desk and reservation operations.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-ins and check-outs accurately and efficiently.
• Manage reservations, bookings, cancellations and room availability.
• Answer telephone calls, WhatsApp messages and guest enquiries promptly.
• Respond to guest requests and coordinate with housekeeping and maintenance.
• Follow up with guests after resolving requests or complaints.
• Process payments, deposits and guest accounts accurately.
• Complete daily cash-ups and ensure all transactions are correctly recorded.
• Maintain accurate guest information and booking records in the hotel system.
• Monitor arrivals, departures, no-shows and cancellations.
• Promote room upgrades, extended stays and hotel packages where appropriate.
• Maintain a clean, organised and professional reception area.
• Handle guest complaints professionally and escalate issues to management when required.
• Protect guest privacy and maintain confidentiality at all times.
• Follow hotel procedures relating to security, keys, lost property and emergencies.
• Assist with general hotel operations when required.

Requirements

• Previous hotel, guesthouse or hospitality front-desk experience is preferred.
• Excellent verbal and written communication skills.
• Professional, friendly and confident personality.
• Good computer skills and ability to learn hotel/PMS systems.
• Strong attention to detail and accurate administration.
• Ability to handle cash and payments responsibly.
• Good problem-solving and customer-service skills.
• Ability to remain calm and professional under pressure.
• Reliable, punctual and well presented.
• Ability to work shifts, weekends and public holidays.
• Must be legally entitled to work in South Africa.

Key Qualities

We are looking for someone who is:

Professional Friendly Reliable Honest Attentive Guest-focused Well organised

The successful candidate should understand that excellent guest service, cleanliness, accuracy and professionalism are essential to the reputation of La Orchard Hotel.

Working Conditions

• Location: 5 Louis Rd, Orchards, Johannesburg
• Position: Full-time
• Working hours: Shift-based, including weekends and public holidays

How to Apply

Please send your CV and a short introduction explaining your relevant hospitality/front-desk experience to:

Email: manager@laorchard.co.za
Subject: Front Desk / Receptionist Application – La Orchard Hotel

Only shortlisted candidates will be contacted.

Pay: R4 000,00 per month

Work Location: In person