Front Desk Receptionist

Job Advert Summary

The Rockefeller Hotel is seeking a professional, friendly, and customer-focused Front Desk Receptionist to be the first point of contact for our guests. The successful candidate will play a key role in creating exceptional guest experiences by delivering warm hospitality, managing the reception desk efficiently, and ensuring smooth check-in and check-out processes. As the face of the hotel, you will welcome guests, handle reservations and enquiries, provide information about hotel facilities and local attractions, process payments, and resolve guest concerns with professionalism and care. You will work closely with other hotel departments to ensure seamless service delivery and maintain the high standards of excellence that define The Rockefeller Hotel.### Minimum Requirements

Previous experience in a hotel reception, hospitality, or customer service role. Excellent verbal and written communication skills. Strong interpersonal and problem-solving abilities. Proficiency in hotel management systems and Microsoft Office applications. Ability to work shifts, including weekends and public holidays. Professional appearance and a positive attitude. Exceptional attention to detail and organisational skills.### Duties and Responsibilities

Welcome and assist guests with a warm and professional approach. Manage guest check-ins and check-outs accurately and efficiently. Handle reservations, room allocations, and guest enquiries. Process payments and maintain accurate guest records. Respond promptly to guest requests and resolve issues effectively. Coordinate with housekeeping and other departments regarding guest needs. Maintain a clean, organised, and professional reception area. Uphold hotel policies, procedures, and service standards.