Front of House / Administrator

Job Description

We are recruiting for a Front of House / Administrator , to oversee overall management, planning and control of the front of house operation - maintaining 5 star standards set by both the company and the client within agreed budgetary limits.

Established in 1975, Feedem is a large contract catering company in South Africa which manages in excess of 300 sites and employs more than 5 000 people ranging from dieticians, chefs and human capital specialists to hygiene experts.

We provide a wide range of catering and associated services to clients in all industries. We customise our catering and services according to their needs. Our services are offered with confidence as everything we do is underpinned by an ethical code and full compliance with all the relevant industry standards and regulations.

We have a country-wide footprint with our head office in Johannesburg, and regional offices in Cape Town, Durban, George, Worcester, Port Elizabeth, Rustenburg, Kimberley and Bloemfontein.

Duties and Responsibilities

• Sufficient monitoring of operations during service times.
• To liaise or ensure correspondence with clients both verbally and electronically
• Assist the Management team as required.
• Build and maintain customer and client relationships.
• Supervise & maintain quality and service at all times to the highest level.
• Ensure that all control measures are in place for all revenue/cash handling/stock control and invoicing all clients after functions.
• Ensure all Feedem policies and procedures are complied with.
• Assist in Special Projects.
• Taking stock of food items when requested to do so
• Ensuring the smooth front of house operations
• Required to work overtime when requested
• Ensure operations are in accordance with Feedem standard

Minimum Requirements

Skills and Competencies

• Computer proficiency.
• Strong communication skills verbally and written
• Entrepreneurial Skills.
• Organizing and Planning ability.
• Marketing and promotion skills.
• Interpersonal skills: Leadership & Relationship Building
• Good Communication (written & verbal).
• Customer service orientated.
• Passionate, good attitude, driven, energetic & commitment to service excellence.

Qualifications

• Matric
• Culinary qualification advantagous
• Must be computer literate (MS Office)
• 3 - 5 years’ experience in a similar role