Front of House Staff

Planet Fitness is looking for a friendly, energetic, and customer-focused Front of House Representative to be the first point of contact for our members and guests. The successful candidate will create a welcoming environment, deliver outstanding customer service, and support the smooth day-to-day operation of the club.

Key Responsibilities

• Welcome members and guests with a professional and positive attitude.
• Manage member check-ins and ensure efficient access control.
• Assist prospective members with club tours and membership enquiries.
• Process new memberships, upgrades, renewals, and cancellations accurately.
• Handle member queries, complaints, and feedback professionally, escalating issues where necessary.
• Answer telephone calls, emails, and other member communications promptly.
• Maintain accurate member records and update information on the club management system.
• Promote club services, promotions, and retail products.
• Process payments and balance daily cash and card transactions.
• Ensure the reception area is clean, organised, and presentable at all times.
• Monitor the entrance and contribute to maintaining a safe and secure environment.
• Support club events and member engagement initiatives.
• Work closely with the fitness team and management to ensure an exceptional member experience.

Minimum Requirements

• Grade 12 (Matric).
• Previous experience in customer service, reception, hospitality, retail, or a similar role is advantageous.
• Excellent verbal and written communication skills.
• Computer literacy and the ability to learn new systems quickly.
• Strong administrative and organisational skills.
• Ability to work shifts, weekends, and public holidays.
• Professional appearance and a positive attitude.

Key Competencies

• Outstanding customer service orientation.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities.
• Attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Team player with a proactive approach.
• Reliable, trustworthy, and punctual.
• Sales and member retention mindset.

What We Offer

• A dynamic and supportive team environment.
• Opportunities for training and career development.
• The chance to make a positive impact on members' health and fitness journey.
• A rewarding career with one of the leading fitness brands.8

Pay: R6 000,00 - R7 000,00 per month

Work Location: In person