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Front Office Analyst (Mid-Level)

andile

Johannesburg, Gauteng

Salary not listedFull-time · Posted 4 days ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Role Summary

Background

Expertise in Global Markets and Treasury in banks, especially in using technology systems like Calypso. The responsibilities outlined here will evolve with changes in the Capital Market environment, including regulations and new technologies.

Role Information

The purpose of the Front Office Analyst at Andile is to contribute Capital Markets knowledge and practical application of business analysis in order to design, develop and implement functional and technical system solutions to Capital Markets challenges. This role has a client functional and technical system focus.

Role Objectives

  • Understand and clarify client business requirements to identify, document and drive client business challenges through business analysis.
  • Perform and deliver business analysis deliverables on projects.
  • Contribute business context to functional and/or technical solutions in deliverable teams in order to deliver client solutions.
  • Ensure that implemented solutions address the original client business requirement with the requisite quality.
  • Ensure Andile’s continual growth in business analysis competence, competitiveness and innovation through continuous individual learning and development.
  • Understand and clarify client functional and technical system requirements to identify, document and solve client system challenges within the client business context.
  • Deliver functional and technical system solutions to solve client business and system challenges.
  • Ensure that implemented system solutions address the original client business and/ or system requirement with the requisite quality and efficiency that aims to exceed client expectations.
  • Ensure Andile’s continual growth in system analysis competence, competitiveness and innovation through continuous individual learning and development.

Backward-looking Requirements

Qualifications

The following educational requirements were found to be relevant to this role:

  • B.Sc. Financial Mathematics or B.Sc. Actuarial Science, or
  • Similar degrees with a Mathematics, Financial and B.Eng. background
  • Professional Certification or Post-graduate degrees are advantageous.

Knowledge & Skills Requirements

The following knowledge and skills requirements were found to be relevant to this role:

  • 3+ Years Experience Capital/Financial Markets (CIB highly beneficial)
  • Capital Market Knowledge: Understanding of Global Markets and Treasury.
  • Communication: Ability to simplify complex technical concepts for the team and stakeholders.
  • Business Analysis: Experience in gathering client requirements and mapping them to business solutions.
  • Client Value Proposition: Strong interest in exploring client needs and providing solutions.

Front Office

Front Office benchmark, individuals need expertise in several areas:

  • Understanding macro-economic factors in Financial and Capital Markets.
  • Staying updated on market trends, regulations, and conditions.
  • Familiarity with Global Markets and Treasury structures.
  • Knowledge of asset classes like FX, FI, and MM, with experience in at least two others.
  • Understanding sales and proprietary desks within Treasury, including credit and liquidity risk.
  • Ability to influence business processes and provide advisory based on market standards.
  • Proficiency in position management, liquidation, and monitoring market data.
  • Analytical skills to interpret data and provide meaningful insights.
  • Experience in scoping Front Office operations and mapping business needs to system capabilities.
  • Skill in constructing portfolio hierarchies within the system.
  • Pricing knowledge across different asset classes and utilising the system effectively.
  • Collaboration with trading floor stakeholders and providing advisory support.
  • Effective communication to bridge the gap between Calypso and Global Market concepts.
  • Exposure to other Calypso Front Office offerings like Asset Management.

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Indeed · Posted 4 days ago

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