Front Office and Patient Experience Intern

About WellNest

WellNest is a premium, physician-led wellness and longevity clinic in Cape Town City Centre.

We offer medical consultations, IV therapy, recovery modalities, gym access and personalised wellness programmes in a professional and client-focused environment.

About the role

We are looking for a friendly, organised and reliable intern to support our front office and daily operations.

This is a good opportunity for someone who has recently matriculated, is currently studying, is between studies, or would like to gain practical experience in the health and wellness sector.

The role involves working directly with clients, assisting with bookings and administration, and supporting the smooth daily running of the WellNest centre.

Key responsibilities

• Welcome clients and visitors.
• Assist with client check-in and general enquiries.
• Book, confirm and reschedule appointments.
• Send appointment reminders, quotations and payment links.
• Maintain accurate client and administrative records.
• Assist with product collections and delivery records.
• Support reception opening and closing procedures.
• Assist with general office, stock and health and safety administration.
• Maintain strict client confidentiality.
• Escalate clinical, payment or operational questions to the appropriate team member.

Candidate requirements

Applicants should:

• Have Matric.
• Be currently studying, recently graduated, between studies or looking to gain workplace experience.
• Have a genuine interest in health, wellness, hospitality, administration or client service.
• Have good written and spoken English.
• Be tech-savvy, comfortable using AI tools and confident learning and working across multiple advanced digital systems.
• Be organised, reliable and professional.
• Be friendly and confident when dealing with clients.
• Be willing to learn and assist across different areas of the business.
• Have reliable access to Cape Town City Centre.
• Have a South African ID or valid work permit.
• Have, or be able to obtain, a South African tax number.

Previous reception, administration, retail, hospitality or customer service experience will be helpful but is not essential.

Where an applicant has no previous work experience, a testimonial or reference from a school, college, university, lecturer or programme coordinator will be required.

Culture and fit

WellNest is a growing start-up, so the ideal candidate should be:

• Flexible and adaptable.
• Willing to assist where needed.
• Proactive and solutions-focused.
• Comfortable in a busy and changing environment.
• Interested in health and wellness.
• Responsible about their own health and wellbeing.
• Professional, positive and team-focused.

Important role boundaries

This is a non-clinical role.

The intern may not:

• Provide medical advice.
• Approve discounts, refunds or payment arrangements.
• Release products without internal approval.
• Share or access confidential client information unless required for their work.
• Independently manage serious client, clinical or safety matters.

What the internship offers

• Practical experience in healthcare and wellness operations.
• Exposure to client service, administration and business systems.
• Training and support from the WellNest team.
• Experience working in a professional wellness environment.
• An opportunity to build workplace skills and gain industry experience.

How to apply

Please submit:

• Your CV.
• A short motivation explaining why you are interested in the role.
• Your earliest available start date.
• Details of your current or most recent studies.
• A school or tertiary reference if you do not have previous work experience.

Apply via: admin@wellnest.gold

Only shortlisted candidates will be contacted.

Pay: R7 500,00 - R8 500,00 per month

Location:

• Cape Town, Western Cape (Required)

Work Location: In person