Front Office Duty Manager

Job description

• Only candidates with prior experience within the hospitality sector will be considered

The Duty Manager is the on-site leader responsible for the smooth running of the reception desk during their designated shift. They wear many hats, overseeing daily operations, ensuring customer satisfaction, and acting as a point person for staff. This role is ideal for a highly organized and adaptable individual who thrives in fast-paced environments.

Responsibilities:

• ● Oversee Daily Operations:
• ○ Ensure that employees adheres to company policies and procedures.
• ○ Manage staff scheduling and delegate tasks effectively.
• ○ Monitor front desk productivity.
• ○ Address any operational issues that arise and implement solutions.
• ○ Conduct safety and security checks to maintain a secure environment.
• ○ Assist with reservations and inquiries accordingly
• ● Customer Service:
• ○ Resolve customer complaints and inquiries promptly and professionally.
• ○ Ensure a positive customer experience by addressing their needs and requests.
• ○ Liaise with other departments to coordinate service delivery.
• ○ Monitor and check front desk cash ups
• ○ Assist with arrivals and departures
• ● Staff Leadership:
• ○ Motivate and support staff to ensure high performance.
• ○ Address employee concerns and provide coaching as needed.
• ○ Uphold a positive and productive work environment.

● Additional Duties:

• ○ May handle administrative tasks given by the front office manager.
• ○ Train new staff on company policies and procedures.
• ○ Assist with restaurant operations when needed.
• ○ In some cases, manage special events or conferences.
• Qualifications:
• ● Minimum of 2-3 years of experience in a supervisory or leadership role.
• ● Strong customer service orientation and problem-solving skills.
• ● Excellent communication, interpersonal, and organizational skills.
• ● Ability to work independently and prioritize tasks in a fast-paced environment.
• ● Proficient in computer software relevant to the industry (e.g. cash register systems).
• ● Working knowledge of property management systems (PMS).

Job Type: Full-time

Salary: R9 000,00 - R11 000,00 per month

Experience:

• Management: 1 year (Preferred)

Job Type: Full-time

Pay: R9 000,00 - R11 000,00 per month

Experience:

• Front Office Reception: 1 year (Required)

Work Location: In person