Front Office Information Co-Ordinator - Night Shift

Act as the primary liaison between patients, staff, and external service providers.

Provide clear, timely information to patients about processes, wait times, and care plans.

Reassure and empathize with patients to create a comfortable and welcoming environment

Facilitate patient admission,transfers, and discharge processes efficiently.

Offer creative solutions and ideas to improve service quality and address recurring issues.

Monitor and maintain effective patient flow within the Trauma Unit and reception area.

Perform regular rounds in the Trauma Unit and main reception to assess patient needs and address concerns

Provide consistent feedback to managers on patient complaints and potential areas for improvement

Assist the Unit Manager and other staff in implementing patient-centred service strategies

Handle patient complaints with professionalism and escalate unresolved issues to Client Service or management as necessary.

Collaborate with internal teams and external service providers to resolve patient concerns promptly.

Compile and submit daily reports on patient flow, challenges, and resolutions.

Document patient interactions and maintain accurate records.

Attend daily management meetings and provide relevant updates.

Empathy : Ability to understand and respond to patient concerns compassionately.

Problem – Solving : Proactively address challenges and suggest innovative solutions to improve the patient journey.

Adaptability: Remain Flexible to handle the dynamic nature of the Trauma Unit and reception environment

Professionalism: Maintain a high standard of conduct, confidentiality, and reliability.

Build and maintain effective relationships with all internal and external stakeholders.

Demonstrate positive and professional interaction with internal and external stakeholders while upholding the Melomed Values.

Strictly adhere to all policies and procedures relating to this job description including those within the Company.

Minimum of 2 years of experience in a similar role.

Hospital/Hospitality industry experience is essential

Effective communication and interpersonal skills

Strong understanding of trauma processes

Excellent computer proficiency

Ability to prioritize tasks in a fast-paced environment

Attention to detail and strong listening skills

Ability to remain calm and empathetic under pressure