Front Office Information Co-Ordinator - Trauma and Reception

Melomed Private Hospitals SA

Other, Western Cape

Salary not listedFull-time · Posted Yesterday

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Act as the primary liaison between patients, staff, and external service providers.
Provide clear, timely information to patients about processes, wait times, and care plans.
Reassure and empathize with patients to create a comfortable and welcoming environment
Facilitate patient admission,transfers, and discharge processes efficiently.
Offer creative solutions and ideas to improve service quality and address recurring issues.
Monitor and maintain effective patient flow within the Trauma Unit and reception area.
Perform regular rounds in the Trauma Unit and main reception to assess patient needs and address concerns
Provide consistent feedback to managers on patient complaints and potential areas for improvement
Assist the Unit Manager and other staff in implementing patient-centred service strategies
Handle patient complaints with professionalism and escalate unresolved issues to Client Service or management as necessary.
Collaborate with internal teams and external service providers to resolve patient concerns promptly.
Compile and submit daily reports on patient flow, challenges, and resolutions.
Document patient interactions and maintain accurate records.
Attend daily management meetings and provide relevant updates.
Empathy : Ability to understand and respond to patient concerns compassionately.
Problem – Solving : Proactively address challenges and suggest innovative solutions to improve the patient journey.
Adaptability: Remain Flexible to handle the dynamic nature of the Trauma Unit and reception environment
Professionalism: Maintain a high standard of conduct, confidentiality, and reliability.
Build and maintain effective relationships with all internal and external stakeholders.
Demonstrate positive and professional interaction with internal and external stakeholders while upholding the Melomed Values.
Strictly adhere to all policies and procedures relating to this job description including those within the Company.
Minimum of 2 years of experience in a similar role.
Hospital/Hospitality industry experience is essential
Effective communication and interpersonal skills
Strong understanding of trauma processes
Excellent computer proficiency
Ability to prioritize tasks in a fast-paced environment
Attention to detail and strong listening skills
Ability to remain calm and empathetic under pressure

Apply on Indeed Share

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Other?

Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted Yesterday