Front Office Manager - Luxury Resort Hotel - Knysna Region

A Luxury Hotel resort situated in the scenic Knysna coastal region is seeking a dynamic and experienced Front Office Manager to lead the Front Office team and ensure an exceptional guest experience from arrival to departure.

The ideal candidate will be a confident, hands-on leader with a genuine passion for hospitality, strong organisational skills, and a steadfast commitment to delivering outstanding service.

Key Responsibilities:

• Operational Oversight: Direct the day-to-day operations of the Front Office department.
• Team Leadership: Manage and guide the reception and reservations functions.
• Guest Arrival & Departure: Ensure a seamless, warm, and welcoming check-in and check-out process for all visitors.
• Inventory & Allocation: Oversee room assignments, booking tracks, occupancy levels, and specific guest requirements.
• Guest Relations: Handle inquiries, resolve complaints, and manage special requests professionally and efficiently.
• Satisfaction Tracking: Build strong guest relationships to maintain high levels of satisfaction.
• Staff Development: Train, motivate, coach, and foster the professional growth of the Front Office team.
• Standard Compliance: Guarantee that resort policies, operational procedures, and service standards are strictly maintained.
• Cross-Department Collaboration: Work closely with other departments to ensure cohesive operations and an exceptional guest experience.
• Administrative Efficiency: Monitor department administration to ensure accurate and efficient procedures are followed.
• Performance Targets: Assist in achieving departmental targets and maintaining high operational standards.

Requirements:

• Experience: Minimum of 3–5 years in a Front Office Management or similar hospitality supervisory role.
• Education: A hospitality qualification is highly advantageous.
• Leadership: Proven track record in team management and people skills.
• Communication: Exceptional verbal, written, and problem-solving abilities.
• Technical Skills: Previous experience using modern Property Management Systems (PMS).
• Interpersonal Skills: Strong guest-service capabilities and a professional, positive, hands-on approach.
• Flexibility: Ability to work a flexible schedule, including weekends and public holidays.
• Composure: Ability to remain calm and professional in a fast-paced environment.

Job Types: Permanent, Full-time

Pay: From R18 000,00 per month

Ability to commute/relocate:

• Knysna, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High School (matric) (Preferred)

Experience:

• Hotel Front Office Management: 3 years (Required)
• Property Management Systems (PMS): 3 years (Required)

License/Certification:

• SA ID (Required)

Location:

• Knysna, Western Cape (Preferred)

Work Location: In person