Front Office Manager
NoName Hospitality Group
Cape Town, Western Cape
This listing does not state a salary. As a guide, receptionist roles in South Africa typically pay R7 000 to R15 000 a month (indicative).
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Job description
Amalfi Hotel is looking for a Front Office Manager to lead the front desk, guest relations, and reservations teams as one seamless operation. You'll set the tone for every arrival and departure, and make sure the front of house runs with the polish a five-star guest expects.
What you'll do
- Lead and develop the front office, guest relations, and reservations teams
- Set and maintain service standards across all guest-facing touchpoints
- Manage rosters, performance, and training across the department
- Handle escalated guest matters and VIP arrangements
- Work closely with housekeeping and management to align room status, forecasts, and guest needs
What we're looking for
- Previous experience in a front office management role, ideally in a boutique or luxury hotel
- Strong leadership and team-development skills
- Excellent guest-facing judgement and composure under pressure
- Solid working knowledge of PMS and front office systems
Preferred qualifications
- Diploma or degree in Hospitality Management or a related field
- Prior experience with Opera, Protel, or a similar PMS
- Experience opening or repositioning a boutique or luxury property
- A second language in addition to English
Work Location: In person
Found on Indeed · Posted 1 months ago · Last checked 1 months ago
Good to know
What does this receptionist job pay?
This listing does not state a salary. As a guide, receptionist roles in South Africa typically pay R7 000 to R15 000 a month (indicative).
Do I need experience for receptionist jobs in Cape Town?
Many receptionist roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted 1 months ago
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