Front Office Receptionist

Only applicants with prior experience as a receptionist in a Hotel/Hostel will be considered.

Responsibilities:

• Core Responsibilities
• Guest Services: Welcome guests, process arrivals/departures, verify bookings, issue room keys, and orient guests to hostel facilities.

Operations & Teamwork

• Housekeeping Liaison: Coordinate with the cleaning team to ensure vacated beds/rooms are prepared for incoming guests.
• Security: Enforce hostel rules, manage quiet hours, and monitor security access (e.g., locking up doors at night or issuing gate codes).
• Conflict Resolution: Settle minor disputes (such as roommate conflicts or noise complaints) in a calm, diplomatic manner.
• Administrative Tasks: Manage room assignments, handle cash and card payments, balance the daily shift register, and answer inquiries via email, phone, or walk-ins.
• Concierge & Tourism: Act as a local guide by recommending restaurants, activities, and transport options. Book tours and shuttle services for guests.
• Community Building: Maintain a friendly, international atmosphere. Assist with organizing hostel events, movie nights, or group outings.

Operations & Teamwork

• Housekeeping Liaison: Coordinate with the cleaning team to ensure vacated beds/rooms are prepared for incoming guests.
• Security: Enforce hostel rules, manage quiet hours, and monitor security access (e.g., locking up doors at night or issuing gate codes).
• Conflict Resolution: Settle minor disputes (such as roommate conflicts or noise complaints) in a calm, diplomatic manner.

Key Requirements

• Tech Skills: Proficiency with Property Management Systems (PMS) like Cloudbeds, Hostelworld, or similar booking platforms.
• Soft Skills: High energy, empathy, patience, and strong communication skills. Must be highly adaptable.
• Languages: Fluency in English is essential; knowledge of additional languages is highly beneficial in a backpacking environment.
• Schedule Flexibility: Hostels operate 24/7. Receptionists must be willing to work shifts, including early mornings, late evenings, weekends, and public holidays.
• Qualifications:
• ● Minimum of 2-3 years of experience in a receptionist role.
• ● Strong customer service orientation and problem-solving skills.
• ● Excellent communication, interpersonal, and organizational skills.
• ● Ability to work independently and prioritize tasks in a fast-paced environment.
• ● Proficient in computer software relevant to the industry (e.g. cash register systems).
• ● Working knowledge of property management systems (PMS).

Job Type: Full-time

Salary: R5 000,00 - R7 000,00 per month

Job Type: Full-time

Pay: R5 000,00 - R7 000,00 per month

Experience:

• Front Office Reception: 1 year (Required)

Work Location: In person