Front Office Receptionist | Administration Job Opportunity

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• Full Time
• Western Cape
• Posted 2 days ago
• R8 - 11 000 DOE R / Month

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Hospitality and Outdoor Starting Date: ASAP

Establishment: Events | Wedding Facility

Additional Benefits Uniform

Other Front Office Operations Position We are seeking a professional and customer-focused Front Office to join our dynamic hospitality team. This role is ideal for an individual who enjoys interacting with guests, managing administrative responsibilities, and ensuring the smooth day-to-day operation of a busy front office environment.

As the first point of contact for guests, you will be responsible for delivering outstanding customer service while maintaining high standards of professionalism and efficiency. The successful candidate will handle guest arrivals and departures, manage telephone enquiries, assist with accommodation bookings, and support conference and event operations. Strong organisational skills, attention to detail, and the ability to multitask are essential.

Working closely with various departments, you will play a key role in creating positive guest experiences and ensuring operational excellence. In addition to front office duties, you will assist with administrative tasks such as maintaining guest records, processing documentation, managing reports, updating spreadsheets, and coordinating communication across departments.

Job Requirements & Description Front Office Operations

• Welcome guests and provide a professional first impression.
• Perform guest check-in and check-out procedures.
• Answer, screen and transfer incoming telephone calls.
• Handle guest enquiries, requests and complaints promptly and professionally.
• Allocate rooms and assist guests with hotel orientation.
• Bill guests for additional services and amenities.
• Maintain guest records and update internal databases.
• Administer petty cash during shifts.
• Maintain key control and daily key register.

Administration

• Manage room maintenance reports and follow up on outstanding items.
• Process daily departure documentation and distribute to Accounts.
• Distribute incoming emails to relevant departments.
• Maintain guest feedback reports.
• Update vehicle logbooks and operational spreadsheets.
• Scan and file conference feedback documentation.
• Assist the Reservations Manager with accommodation bookings.
• Prepare comprehensive shift handovers.

Conference & Events Support

• Prepare conference venues according to function sheets.
• Meet and welcome conference delegates.
• Assist with basic technical setup where required.
• Serve refreshments during conferences when necessary.
• Monitor conference facilities throughout the day.
• Ensure venues remain clean, organised and presentation-ready.
• Collect delegate feedback forms for management.

Minimum Requirements

• Previous front office or reception experience within hospitality preferred.
• Strong administrative and organisational skills.
• Excellent verbal and written communication skills.
• Professional appearance and customer-focused attitude.
• Ability to multitask and work under pressure.
• Computer literacy and proficiency in Microsoft Office.
• Strong attention to detail and problem-solving abilities.
• Ability to work shifts, weekends, and public holidays when required.

Salary: R8,500 – R11,000 per month (depending on experience) – must live within the area (non negoatibale)

Start Date: ASAP

Before applying for this position you need to submit your online resume . Click the button below to continue.

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Helon Matimu

Trustindex verifies that the original source of the review is Google.

To Helen Reynolds I would like to highly recommend Helen Reynolds. Helen played a key role in helping me secure my position here at Welgevonden Her guidance, urgency, and support made it possible for me to be here. She is someone who goes above and beyond to help others succeed. I am forever grateful for her. Kind regards, Helon Ngobeni

dipsy Samati

Trustindex verifies that the original source of the review is Google.

I had an amazing experience with Hospital and outdoor. Their service was professional and their communication was excellent.I truly appreciate their support even after I was hired Keep the ball rolling Thanks

Angela Fourie

Trustindex verifies that the original source of the review is Google.

Had a brilliant experience with Maruchelle. Excellent communication from start to finish. So efficient and made the whole experience so seamless.

bilqees momath

Trustindex verifies that the original source of the review is Google.

I had a truly outstanding experience working with Hospitality and Outdoor, and I can wholeheartedly recommend them. They delivered strong results. From our very first conversation, the process felt seamless, highly professional, and sincerely supportive. A special thank you to Clair, who was exceptional every step of the way. Her communication was consistently clear, her guidance honest and insightful, and she showed a wonderful understanding of both my background and the employer’s needs

Ofentse Tshotlhang

Trustindex verifies that the original source of the review is Google.

I had an excellent experience with Hospitality & Outdoor Recruitment, especially with my agent, Charlene Saaiman. From the very beginning, Charlene was professional, friendly, and supportive throughout the entire recruitment process. She kept me informed every step of the way, answered my questions promptly, and worked hard to find me the right opportunity. Thanks to her dedication and commitment. Thank you, Charlene, for your outstanding service and for believing in me. I highly recommend Hospitality & Outdoor Recruitment to anyone looking for a professional recruitment agency that genuinely cares about helping people find the right career opportunities.

Sphe Nene

Trustindex verifies that the original source of the review is Google.

I would like to sincerely thank Hospitality and Outdoors for the support and effort they put into helping me find a great job. The team was very helpful, professional, and dedicated throughout the entire process. I truly appreciate the time and assistance provided, as it made the process smooth and stress-free. I am very happy in my current position and grateful for the opportunity they helped me secure. Thank you once again for everything.

Mbali Dlamini

Trustindex verifies that the original source of the review is Google.

I would like to thank Charlane for her outstanding support throughout my recruitment journey. She was professional, kind, and always kept me informed every step of the way. Her encouragement and dedication helped me secure a job, and I truly appreciate e