Fulfilment Lead

The Fulfilment Lead (Vaal) is required for the direct the management, implementation, and monitoring of a client focused fulfilment operation store in order to achieve the efficient delivery of the right goods to the right customer at the right time.

Responsibilities:

Plan, manage and monitor fulfilment operations

• Compile relevant Fulfilment plans aligned to the overall Supply Chain and Logistics
• strategic plan
• Manage the effective and efficient implementation of all relevant Fulfilment
• processes
• Manage and implement a service focused customer fulfilment function
• Manage internal controls with regards to processes and Fulfilment administration
• Assist in the development of Fulfilment facility risk management policies and
• Procedures

Delivery Optimization

• Ensure that all staff members in area of responsibility are duly trained and enabled to perform according the required standards for customer service
• Implement customer satisfaction improvement measures for fulfilment and provides feedback on improvement
• Assist team members in conflict situations with customers and ensure that conflict is successfully resolved
• Ensure team members understand and are compliant with all legislation that effects the customer
• Manage colleagues and customers’ expectations and communicate appropriately
• Resolve all customer complaints and ensure all customer complaints are resolve within agreed standards

Drives Fulfilment performance optimization and Reporting

• Analyze and accurately report on the Fulfilment performance
• Identify and implement Fulfilment improvement opportunities
• Optimizes and maintains the Fulfilment, layout and space utilization.
• Identify and implement opportunities to reduce costs and increase fleet utilization

Control and safekeeping practices

• Analyze Fulfilment Stock reports, identify deviations, investigate causes and
• implement corrective actions
• Verify that stock accuracy controls and safekeeping practices for are in place
• Implement effective and efficient Stock control measures

People Management

• Drive team engagement and customer focus while managing strategic supplier partnerships to achieve business objectives. Accountable for annual planning, supplier performance management, and negotiation of commercial terms that enhance customer value and profitability. Ensure effective range management through ongoing supplier collaboration and review.

Minimum Requirements:

• Grade 12/Matric
• Relevant Diploma or Degree
• 3 – 4 years’ inventory management or demand forecasting experience preferably in a retail or e-commerce environment
• Strong e-Commerce Fulfilment will be an advantage
• Strong problem-solving skills and attention to details
• 2 years+ in a People Leadership role

Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role. Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful.

Please note that only the following information is required in your CV: Contact details (email and contact number); Full name; Date of birth; Race; Gender; Disability status; Location (Current city/town of residence); Qualifications and training; Work experience; Memberships (if any); Personal and technical skills, including computer literacy.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.