Functions Manager

About Us

We are seeking an experienced and results-driven Functions Manager to oversee the planning, coordination, and successful execution of functions, events, conferences, and hospitality activities. The ideal candidate will be a highly organised professional with strong leadership abilities, exceptional customer service skills, and a passion for delivering world-class events.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Manage the end-to-end planning and execution of functions and events.
• Build and maintain strong relationships with clients, ensuring all event requirements are understood and delivered.
• Plan, coordinate, and manage corporate, hospitality, and special event functions from inception to completion.
• Ensure seamless execution of events, maintaining the highest service and presentation standards.
• Manage function budgets, cost controls, and resource allocation.
• Liaise with clients to understand event requirements and exceed expectations.
• Coordinate with culinary, operations, facilities, and support teams to ensure successful event delivery.
• Lead, motivate, and develop function staff to maintain high service standards.
• Monitor health, safety, food safety, and hygiene compliance.
• Manage supplier relationships and event logistics where required.
• Prepare post-event evaluations and implement continuous improvement initiatives.
• Manage and report functions reservations.
• Sufficient monitoring of operations during service times.
• To liaise or ensure correspondence with clients both verbally and electronically
• Assist the Management team as required.
• Supervise and maintain quality and service at all times to the highest level.
• Ensure that all control measures are in place for all revenue/cash handling/stock control and invoicing all clients after functions.
• Debtors control and following up on payments.
• Conduct site inspections and event evaluations to identify continuous improvement opportunities.
• Resolve customer concerns promptly and professionally.
• Monitor service delivery to ensure client satisfaction and repeat business.

Skills and Competencies

• Event planning and coordination
• Time management
• Entrepreneurial Skills.
• Customer-focused mindset.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work under pressure and meet tight deadlines.
• High attention to detail.
• Strong relationship-building and stakeholder management skills.
• Professional presentation and interpersonal skills.
• Marketing and promotion skills.
• Interpersonal skills: Leadership and Relationship Building
• Good Communication (written and verbal)
• Financial acumen.
• Passionate, good attitude, driven, energetic and commitment to service excellence.

Qualifications

• Diploma or Degree in Hospitality Management, Events Management, Business Management, or a related field.
• 5 years’ experience in hospitality, Catering, Events, or Functions Management.
• Proven experience managing multiple events and teams simultaneously.
• Strong financial acumen with budgeting and cost-control experience.
• Strong in functions and coordination
• Excellent communication, planning, and organisational skills.
• Proficiency in Microsoft Office Suite.
• Valid driver's licence advantageous.