General Sales Wokers ( Matriculants )

We are seeking motivated and confident General Sales Workers (Matriculants) to join a call center team in Durban. This entry-level opportunity is ideal for recent matriculants who want to start a career in sales, customer service, or contact center operations.

In this role, you will engage with customers over the phone, promote products or services, answer questions, and support sales activities in a professional and customer-focused manner. You will play an important part in helping the team meet sales goals while delivering a positive customer experience.

Responsibilities

• Contact potential or existing customers by phone to promote products or services
• Handle inbound and outbound sales calls in a professional manner
• Explain product or service features, benefits, and pricing clearly
• Identify customer needs and recommend suitable solutions
• Answer customer questions accurately and confidently
• Capture and update customer information on internal systems
• Follow up on leads and previous customer interactions
• Meet daily, weekly, and monthly sales or call targets
• Build positive relationships with customers through effective communication
• Resolve basic customer concerns and escalate complex issues when necessary
• Maintain accurate records of calls, sales, and customer outcomes
• Follow scripts, quality standards, and company procedures
• Work closely with supervisors and team members to improve performance

Requirements

• Matric / Grade 12 certificate
• Strong verbal communication skills in English
• Clear speaking voice and good telephone etiquette
• Interest in sales, customer service, or call center work
• Basic computer literacy
• Ability to listen actively and respond professionally
• Willingness to learn and take coaching from supervisors
• Target-driven and motivated to achieve results
• Good interpersonal skills
• Reliable, punctual, and professional
• Ability to work in a structured office environment

Nice to Have

• Previous call center, telesales, or customer service exposure
• Additional South African language skills
• Basic understanding of sales techniques
• Confidence in handling objections and closing sales
• Experience working with customer databases or CRM systems

What Success Looks Like

• Calls are handled professionally and efficiently
• Customers receive clear and helpful information
• Sales and call targets are met consistently
• Customer records are updated accurately
• A positive contribution is made to team performance and service standards

Growth Opportunity

This role offers a strong starting point for candidates interested in building a career in sales, customer service, or call center operations. You will gain hands-on experience in communication, customer engagement, sales techniques, and system use, with opportunities to grow into more specialised customer support or sales roles over time.

Working Environment

You will work on-site in a team-based call center setting where communication, professionalism, consistency, and customer service are highly valued. This role is well suited to someone who enjoys speaking with people, working toward targets, and developing practical workplace skills.