Golf Booking Attendant

PRIMARY ROLE

To manage, oversee and assist with all administrative aspects of the Golf Department – (golf bookings, check-ins, queries, reports, handicaps, tournaments, committees, competitions, events, communication, staff records and marketing.

• KEY RESPONSIBILITIES
• General management of the golf bookings, check-ins, and all things administrative for the Golf Department.
• Schedule rosters for all Golf staff for daily operations, ensuring all areas are accounted for.
• Manage the overtime and leave schedules of golf operations staff.
• Manage the day-to-day Golf bookings process:
• - Checking that Club rules and policies related to bookings has been adhered to and reporting any anomalies to the Golf Director.
• - Ensure that staff are trained and have current price lists and rules.
• - Ensure that “exception” bookings must have Notes.
• - Constantly monitor the tee sheet looking for booking exceptions to rules, problem golfers, one or 2 balls, etc. and take appropriate action to report and/or resolve.
• - Ensure rates charged are correct.
• - Check correct codes are used for billing of Golf Pros, Ambassadors, Staff, for green fees, range and carts.
• - Ensure that No-shows and cancellation are dealt with according to club policy and recorded correctly.
• - Ensure that catering numbers (based on golf bookings) are communicated to F&B Manager timeously.
• - Ensure that cash-ups and Day-end processes are completed according to club policy.
• - Resolve any golfer reservation, check-in or golf related queries and problems.
• - Manage all Golf Groups and Golf School bookings and queries.
• - Assist with Golf Check-ins and Golf Bookings at peak times or when needed.
• - Assist with group reservations/corporate golf days and ensure booking requirements are communicated and actioned.
• Lead the planning and organisation of Club Golf events.
• Assist with Corporate Golf Days.
• Overseeing the Handicapping system and related reports.
• Develop and analyse golf related Reports.
• Develop a relationship with members and assist with any queries and correspondence and be responsible for general golf related communication.
• Assist the Social Media and Marketing with designing and preparing golf communication posters, and other social media content as well as golf related documents.
• Manages and oversees the planning and organising of the Golf Diary with the Golf Director.
• Assist with taking minutes at meetings when required.
• Manages and oversees everything to do with the Ladies Golf Committee and section.
• Maintaining records of the major tournaments, club events and hole in ones, including honour boards.
• Assist the Golf Director in creating and maintaining departmental procedures, ensuring these are communicated to the staff, that staff are trained, and policies are adhered to.
• Work with Management to implement strategic goals set for Golf Department and the development and improvement of the operation.
• Work with the Golf Directors to create new and innovative ways to promote golf to CCJ members and improve the golf experience for members and guests.
• Assist the Golf Director to plan the competition diary.

QUALIFICATION

• Matric
• Tertiary Qualification in Business Admin/Hospitality or similar is beneficial.

PERSONAL ATTRIBUTES & SKILLS

• Must be computer literate.
• Customer service skills required - friendly and presentable.
• Excellent communication skills (written and verbal).
• Proficient in English.
• Strong organisational-, planning and prioritization skills.
• Must be self-motivated and an initiator.
• Golf knowledge beneficial.

MINIMUM / PREVIOUS EXPERIENCE

• Previous experience in a similar role.
• Golf knowledge is beneficial.

PROPERTY

Woodmead

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary expectation?

Education:

• Diploma (Preferred)

Experience:

• Golf Administration: 3 years (Preferred)

Work Location: In person