Job Description

Take full ownership and accountability for driving the regional growth strategy across the Channel, ensuring alignment with broader organisational objectives.

Establish and nurture sustainable, high-impact relationships across all channels, product houses, and customer segments to unlock growth opportunities and strengthen market presence. Hello Future, Growth Manager,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.

As part of our team in FNB E-Wallet, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The ideal eWallet Growth Manager is a data‑led, digitally fluent growth executor who can orchestrate channels, product, and analytics to scale active usage responsibly and cost‑efficiently.

Strong Digital & Payments Growth Mindset

A successful eWallet GM must deeply understand digital‑first growth mechanics , not traditional sales alone.

What to look for:

• NQ7- Bacherlors or BCom Degree is required
• 5-7 Years Experience
• Experience scaling digital Wallet products or similar
• Comfort with high‑volume, transactional businesses where scale, activation, and retention matter more than once‑off sales.
• Understanding of unit economics (Cost of Acquisition)
• Clear thinking around growth loops (activation usage repeat usage advocacy).

Data‑Led Decision Making (Not Intuition‑Led)

eWallet growth is driven by behavioural data , not gut feel.

What to look for:

• Strong analytical thinking and ability to interrogate dashboards and raw data.
• Experience using data to:
  • Understand & Identify drop‑off points in the user funnel.
  • Test and iterate initiatives (A/B testing, pilots)
• Ability to translate insights into practical actions Strategies and Tactics.

Channel Enablement & Execution Excellence

eWallet success depends on how well channels execute the growth strategy .

What to look for:

• Proven experience working with physical, digital, or hybrid channels .
• Ability to:
  • Contract growth targets with channels
  • Track performance rigorously
  • Influence without direct authority
• Strong operational discipline—can turn strategy into repeatable execution .

Customer‑Centric Growth Thinking

eWallet users are often crowded, transactional, and price‑sensitive , so customer understanding is critical.

Cross‑Functional Influence & Stakeholder Management

The GM role is an orchestrator role.

What to look for:

• Strong collaboration with:
  • Product & Technology
  • Segment & Marketing
  • Analytics & Campaign teams
  • Risk, Compliance & Operations
• Ability to secure buy‑in from senior stakeholders and align teams to a shared outcome.
• Comfortable navigating complex governance environments common in banking.

Initiative Ownership & Delivery Discipline

Growth in eWallet requires sustained execution—not one‑off campaigns.

What to look for:

• Proven track record of taking initiatives from idea pilot scale .
• Strong project management capability across multiple workstreams.
• Ability to prioritise ruthlessly and focus on initiatives that materially move the needle.
• Comfortable with ambiguity and iterating fast without waiting for perfection.

Risk, Compliance & Cost Awareness

eWallet sits in a high‑risk, high‑volume environment.

What to look for:

• Ability to balance growth with risk appetite and cost efficiency .
• Understands how poor controls can destroy trust and scale.

Leadership & Behavioural Traits (Critical)

Beyond skills, these traits matter a lot in eWallet growth roles:

Must‑have traits

• Highly adaptable and curious
• Comfortable with rapid change and experimentation
• Resilient and outcome‑driven
• Collaborative rather than territorial
• Able to thrive under pressure and target intensity

You will have access to:

• Opportunities to network and collaborate
• A challenging yet growth enabling environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse and map out end to end processes
• Be an independent worker and be able to work with a broad range of stakeholders
• Thrive in a collaborative environment Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

01/09/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.