Guest Experience Host

Because every exceptional stay begins with a warm welcome and a host who truly cares.

Perched above the Atlantic Ocean in Bantry Bay, the President Hotel is one of Cape Towns most loved destinations, where guests return for genuine hospitality, personalised experiences and unforgettable moments. As we continue our journey toward luxury, every guest interaction becomes an opportunity to exceed expectations and create something memorable.

We are seeking a warm, engaging and guest-focused Guest Experience Host with proven hotel guest relations experience. This is a role for someone who loves working with people, thrives on creating personalised experiences and takes pride in making every guest feel valued, recognised and at home.

If you are passionate about hospitality, confident in handling guest interactions with professionalism and care, and enjoy going the extra mile to create memorable stays, we would love to meet you.

Minimum Requirements

Minimum 2 years guest relations or front-of-house experience in a 4- or 5-star hotel environment

Diploma or certificate in Hospitality Management advantageous

Strong knowledge of guest service, VIP hosting and complaint handling

Proficiency in Opera PMS and Microsoft Office

Excellent interpersonal and communication skills with a guest-centric approach

Well-presented, professional and confident in interacting with high-profile guests

Strong organisational and problem-solving skills

Ability to work flexible hours, including evenings, weekends and public holidays

South African citizen with a valid ID

Key Responsibilities

Act as the main point of contact for guests, ensuring a seamless and personalised arrival-to-departure experience

Anticipate guest needs and provide personalised assistance, recommendations and solutions

Handle guest queries, feedback and complaints with professionalism, ensuring effective service recovery

Coordinate special requests, celebrations and VIP arrangements in collaboration with relevant departments

Maintain excellent knowledge of Cape Town attractions, dining and cultural experiences to enhance guest stays

Work closely with Front Office, Concierge and F&B teams to deliver exceptional service across all touchpoints

Maintain accurate guest profiles and preferences to elevate repeat guest experiences

Uphold hotel standards, brand values and service excellence in every interaction

Key Skills

Genuine passion for guest service and hospitality

Strong interpersonal and communication skills

Attention to detail and personalisation

Problem-solving and service recovery

Organisation and multitasking

Ability to perform in a fast-paced, guest-focused environment

Why Work With Us

At the President Hotel, we believe that memorable experiences are created by people who care. Our team is passionate about delivering exceptional service while building meaningful connections with our guests and with each other.

Join us as we continue our journey toward becoming Cape Towns most loved luxury destination**.**